Technical Support Specialist
1 month ago
About Grassroots Recruitment Limited
We are working with a highly respected Stockport employer to find a new member for their technical support team. Due to recent promotions, the role has become available.
The ideal candidate will triage IT Support requests from internal staff and either provide a fix or log details on the company's IT Support System and assign it to the 2nd/3rd line team.
Key Responsibilities:
- Respond to all IT Support requests via phone, face-to-face, email, and the support ticket system.
- Ensure the IT Support ticketing system is kept up to date.
- Liaise with external IT Suppliers where necessary when issues can't be resolved locally.
Tech Stack Overview
The company uses Google Workspace, Windows PCs, and various internal systems (CRM, ERP, etc). The successful candidate will have the ability to learn these systems quickly with a broad understanding of IT Support.
Salary Information
Based on industry standards and the location, we estimate the salary for this role to be around £25,000-£30,000 per annum.
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