Technical Support Specialist

2 days ago


Stockport, Stockport, United Kingdom Manchester Digital Full time
Unlock Your Potential as an IT Support Analyst

We are seeking a skilled IT Support Analyst to join our dynamic team in Manchester. As a Technical Support Specialist, you will play a crucial role in providing exceptional customer service and resolving technical issues for our clients.

With a strong presence in the high-volume retail insurance sector, we have developed innovative technologies that enable our customers to thrive in the competitive UK insurance marketplace.

Your primary focus will be on building and maintaining strong relationships with our clients, ensuring seamless communication and issue resolution.

Key Responsibilities:
  • Provide timely and effective support to clients via various communication channels.
  • Diagnose and resolve technical issues, escalating complex problems to senior engineers when necessary.
  • Collaborate with cross-functional teams to ensure smooth issue resolution and client satisfaction.
Requirements:
  • Possess excellent communication and interpersonal skills, with the ability to build trust with clients.
  • Have a strong understanding of operating systems and/or PCs, with experience in troubleshooting and resolving technical issues.
  • Hold GCSE A-C in Maths and English, or equivalent, demonstrating your academic aptitude.
  • Demonstrate adaptability, flexibility, and a willingness to learn and grow with the company.
Benefits:
  • Competitive salary: £35,000 - £45,000 per annum, based on experience.
  • Hybrid working arrangement, with 2 days per week in the office.
  • Flexible working hours, allowing you to maintain a healthy work-life balance.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A comprehensive benefits package, including health and wellbeing initiatives and a refer-a-friend bonus.
Why Choose CDL?

As a leading software development house, we offer a dynamic and collaborative work environment where you can thrive and grow. Join our team and be part of shaping the future of technology.



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