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Technical Support Specialist
2 months ago
We are seeking a skilled Technical Support Specialist to join our client's technical support team in Stockport. The successful candidate will be responsible for triaging IT Support requests from internal staff and providing timely resolutions or escalating issues to the 2nd/3rd line team.
Key Responsibilities:- Respond to IT Support requests via various channels, including phone, face-to-face, email, and the support ticket system.
- Maintain the accuracy and completeness of the IT Support ticketing system.
- Liaise with external IT suppliers as needed to resolve complex issues.
The ideal candidate will have a broad understanding of IT Support and the ability to learn the client's systems quickly. They will be working with Google Workspace, Windows PCs, and various internal systems, including CRM and ERP.
