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Stockport, Stockport, United Kingdom Chemistree Solutions Limited Full timeJob DescriptionRole: Technical Support ExecutiveCompany: Chemistree Solutions LimitedLocation: Remote with occasional visits to clients in the North WestJob Type: Full-timeSalary: £32,000 per annum, bonus, car allowance, pension, 28 days holiday plus bank holidayJob SummaryWe are seeking a highly skilled Technical Support Executive to join our team at...
Technical Support Specialist
2 months ago
Role: Assistive Technology Executive
Location: Remote with occasional visits to clients in the North West region
Product Speciality: Advanced Monitoring Assistive Technology
Salary: £32,000 per annum, bonus, car allowance, pension, 28 days holiday plus bank holiday
Role Type: Technical Support Service, Technical Installation
About the Role:
We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Chemistree Solutions Limited. As an Assistive Technology Executive, you will play a critical role in providing remote technical support and on-site installation of systems to new and existing customers.
Key Responsibilities:
- Provide remote/telephone and onsite support to our end users
- Work on site with clients installing assistive technology advance monitoring systems
- Proactively monitor systems in the field and respond where necessary
- Provide support to management where needed on day-to-day tasks
- Carry out administrative, stock control and ad hoc duties as required
About Us:
Chemistree Solutions Limited is a pharmaceutical and healthcare recruitment specialist. We are committed to providing solutions that have a significant effect on patient care, resident independence, staff productivity, and the ability to personalise resident care.
Requirements:
- Full UK Driving Licence
- Previous experience of working in a customer support type role
- Experience of working on a technical helpdesk
- Proven ability to identify issues and implement effective IT solutions
- Experience of working with networks, routers, connecting devices to communicate effectively
- Experience of monitoring system performance, improving and ensuring stability of client devices
- Passionate about providing excellent customer service
- Ability to demonstrate communication and problem-solving skills
- Demonstrate confidence and able to establish trust with clients
- Desire to learn new skills and develop across different roles
- Demonstrates a pleasant and professional manner at all times
- Ability and willingness to travel to customer locations across the North West