Technical Support Specialist

2 months ago

Stockport, Stockport, United Kingdom Chemistree Solutions Limited Full time
Job Description

Role: Technical Support Executive

Company: Chemistree Solutions Limited

Location: Remote with occasional visits to clients in the North West

Job Type: Full-time

Salary: £32,000 per annum, bonus, car allowance, pension, 28 days holiday plus bank holiday

Job Summary

We are seeking a highly skilled Technical Support Executive to join our team at Chemistree Solutions Limited. As a Technical Support Executive, you will be responsible for providing remote technical support and on-site installation of systems to new and existing customers.

Key Responsibilities
  • Provide remote/telephone and onsite support to our end users
  • Work on site with clients installing assistive technology advance monitoring systems
  • Proactively monitor systems in the field and respond where necessary
  • Provide support to management where needed on day-to-day tasks
  • Carry out administrative, stock control and ad hoc duties as required
Requirements

To be successful in this role, you will need:

  • Previous experience of working in a customer support type role
  • Experience of working on a technical helpdesk
  • Proven ability to identify issues and implement effective IT solutions
  • Experience of working with networks, routers, connecting devices to communicate effectively
  • Experience of monitoring system performance, improving and ensuring stability of client devices
  • Passionate about providing excellent customer service
  • Ability to demonstrate communication and problem-solving skills
  • Demonstrate confidence and able to establish trust with clients
  • Desire to learn new skills and develop across different roles
  • Demonstrates a pleasant and professional manner at all times
  • Ability and willingness to travel to customer locations across the North West
About Us

Chemistree Solutions Limited is a pharmaceutical and healthcare recruitment specialist. We are committed to providing solutions that have a significant effect on patient care. Our products are not just technological innovations, they are a testament to a commitment to provide the highest standard of care.

We believe that all individuals should be able to have the opportunity to live a safe, independent and fulfilling life and that technology, blended with human care can make this possible.

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