Technical Support Specialist

3 weeks ago


Stockport, Stockport, United Kingdom Takepayments Ltd Full time
Job Overview:
We are a forward-thinking organization in the payments sector, committed to delivering exceptional technical assistance to our esteemed clientele. We are currently seeking a Technical Customer Service Advisor to enhance our Helpdesk team.

Why Work With Us:
  • Attractive starting salary of £24,000, with potential progression to £25,000
  • Flexible work-from-home options during weekend shifts

Additional Benefits:
  • Uncapped commission structure
  • Convenient office location with easy access to public transport and on-site parking
  • Comprehensive training and development programs with career advancement opportunities
  • Exciting events and incentives, including exclusive half-yearly gatherings and travel opportunities

Key Responsibilities:
  • Technical Support: Serve as the primary contact for customers facing technical challenges with their payment devices. Identify and resolve issues promptly.
  • Customer Engagement: Provide outstanding customer service by attentively addressing customer inquiries, delivering clear explanations, and ensuring satisfaction.
  • Product Expertise: Acquire in-depth knowledge of our payment terminal offerings and remain informed about technical updates to assist customers effectively.
  • Record Keeping: Maintain accurate documentation of customer interactions, including problem descriptions, solutions provided, and follow-up actions.
  • Collaboration: Work closely with team members and other departments to escalate and resolve intricate technical issues, ensuring a seamless customer experience.

Qualifications:
  • Prior experience in customer service, ideally in a fast-paced environment.
  • Proficiency in using multiple technical platforms simultaneously; strong IT skills are essential.
  • Excellent problem-solving abilities and technical knowledge.
  • Strong communication skills, both written and verbal, with keen attention to detail.
  • Ability to thrive in a dynamic work environment.
  • Willingness to work flexible shifts, including weekends.

Job Type:
Full-time

Benefits Include:
  • Company vehicle
  • Team-building events
  • Pension plan

Application Requirements:
  • Availability to start on the specified date.
  • Valid passport required.
  • Background check will be conducted; any criminal convictions must be disclosed.

Experience:
Minimum of 1 year in customer service (preferred)

Work Location:
In-person

Reference ID:
#INDCS

  • Stockport, Stockport, United Kingdom Grassroots Recruitment Limited Full time

    Job Summary: We are seeking a skilled Technical Support Specialist to join our team at Grassroots Recruitment Limited. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:Triage and Resolve IT Issues: Respond to and resolve IT support requests in a timely and efficient...


  • Stockport, Stockport, United Kingdom Grassroots Recruitment Limited Full time

    Job Summary: We are seeking a skilled Technical Support Specialist to join our team at Grassroots Recruitment Limited. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:Triage and Resolve IT Issues: Respond to and resolve IT support requests in a timely and efficient...


  • Stockport, Stockport, United Kingdom Scot Lewis Associates Limited Full time

    Position OverviewJob Title: Technical Support SpecialistSalary: £28,000 - £32,000Location: Stockport (Hybrid model with 1 day per week in the office)Are you a Technical Support Specialist eager to elevate your professional journey?We are seeking a diligent and technology-oriented Technical Support Specialist to become a vital part of our innovative team....


  • Stockport, Stockport, United Kingdom Chemistree Solutions Limited Full time £32,000

    Job DescriptionRole: Assistive Technology SpecialistChemistree Solutions Limited is seeking a highly skilled and motivated individual to join our team as an Assistive Technology Specialist. This exciting opportunity will involve working with our clients to provide technical support and installation of advanced monitoring systems.Key Responsibilities:Provide...


  • Stockport, Stockport, United Kingdom Chemistree Solutions Limited Full time £32,000

    Job DescriptionRole: Assistive Technology SpecialistChemistree Solutions Limited is seeking a highly skilled and motivated individual to join our team as an Assistive Technology Specialist. This exciting opportunity will involve working with our clients to provide technical support and installation of advanced monitoring systems.Key Responsibilities:Provide...


  • Stockport, Stockport, United Kingdom Cast UK Limited Full time

    Position OverviewRole: Technical Support SpecialistLocation: StockportSalary: Competitive Salary + Excellent BenefitsOur client, a well-established engineering firm, is seeking to recruit a skilled Technical Support Specialist to enhance their Quotations Team.Key ResponsibilitiesIn this position, you will:Precisely identify spare components for customer...


  • Stockport, Stockport, United Kingdom Chemistree Solutions Limited Full time

    Job DescriptionRole: Assistive Technology ExecutiveLocation: Remote with occasional visits to clients in the North West regionProduct Speciality: Advanced Monitoring Assistive TechnologySalary: £32,000 per annum, bonus, car allowance, pension, 28 days holiday plus bank holidayRole Type: Technical Support Service, Technical InstallationAbout the Role:We are...


  • Stockport, Stockport, United Kingdom Chemistree Solutions Limited Full time

    Job DescriptionRole: Assistive Technology ExecutiveLocation: Remote with occasional visits to clients in the North West regionProduct Speciality: Advanced Monitoring Assistive TechnologySalary: £32,000 per annum, bonus, car allowance, pension, 28 days holiday plus bank holidayRole Type: Technical Support Service, Technical InstallationAbout the Role:We are...


  • Stockport, Stockport, United Kingdom Chemistree Solutions Limited Full time

    Job DescriptionRole: Technical Support ExecutiveCompany: Chemistree Solutions LimitedLocation: Remote with occasional visits to clients in the North WestJob Type: Full-timeSalary: £32,000 per annum, bonus, car allowance, pension, 28 days holiday plus bank holidayJob SummaryWe are seeking a highly skilled Technical Support Executive to join our team at...


  • Stockport, Stockport, United Kingdom Chemistree Solutions Limited Full time

    Job DescriptionRole: Technical Support ExecutiveCompany: Chemistree Solutions LimitedLocation: Remote with occasional visits to clients in the North WestJob Type: Full-timeSalary: £32,000 per annum, bonus, car allowance, pension, 28 days holiday plus bank holidayJob SummaryWe are seeking a highly skilled Technical Support Executive to join our team at...


  • Stockport, Stockport, United Kingdom Euro Projects Recruitment Full time

    Control Systems Technical Support Specialist, £45K - £55K + car or car allowanceAbout the Role:We are seeking a Control Systems Technical Support Specialist to join a thriving engineering organization focused on safety control and automation solutions across various sectors. This position offers a competitive salary and a comprehensive benefits...


  • Stockport, Stockport, United Kingdom Takepayments Ltd Full time

    Job Overview:We are a vibrant and customer-centric organization within the payments sector, committed to delivering exceptional technical assistance to our esteemed clients. Our team is currently looking for a dedicated Technical Customer Service Advisor to enhance our Technical Helpdesk operations. If you have a passion for resolving technical challenges...


  • Stockport, Stockport, United Kingdom Hays Specialist Recruitment Full time

    Job Summary:We are seeking an experienced Administrative Support Specialist to join our team on a temporary basis. As an Administrative Assistant, you will provide critical support to our team, ensuring the smooth operation of our business.Key Responsibilities:Provide administrative support to our team, including handling customer inquiries, managing...


  • Stockport, Stockport, United Kingdom Hays Specialist Recruitment Full time

    Job Summary:We are seeking an experienced Administrative Support Specialist to join our team on a temporary basis. As an Administrative Assistant, you will provide critical support to our team, ensuring the smooth operation of our business.Key Responsibilities:Provide administrative support to our team, including handling customer inquiries, managing...


  • Stockport, Stockport, United Kingdom Takepayments Ltd Full time

    Job Overview:We are a vibrant and customer-centric organization within the payments sector, committed to delivering exceptional technical assistance to our esteemed clientele. Our Technical Helpdesk team is in search of a dedicated Customer Service Advisor who is enthusiastic about aiding customers in resolving technical challenges.Why Work with Us:...


  • Stockport, Stockport, United Kingdom Takepayments Ltd Full time

    Job Overview:We are a forward-thinking organization in the payments sector, committed to delivering exceptional technical assistance to our esteemed clientele. Our team is currently seeking a dedicated Technical Customer Service Advisor to enhance our Helpdesk operations.Key Benefits: Attractive starting salary of £24,000 with potential growth to £25,000...


  • Stockport, Stockport, United Kingdom Stockport Homes Group Full time

    Job Summary:We are seeking a highly motivated and enthusiastic IT Support Specialist to join our team at Stockport Homes Group. As an IT Support Specialist, you will be responsible for providing exceptional technical support to our internal customers, responding to requests, and assisting with IT-related issues.Key Responsibilities:Provide technical support...


  • Stockport, Stockport, United Kingdom Stockport Homes Group Full time

    Job Summary:We are seeking a highly motivated and enthusiastic IT Support Specialist to join our team at Stockport Homes Group. As an IT Support Specialist, you will be responsible for providing exceptional technical support to our internal customers, responding to requests, and assisting with IT-related issues.Key Responsibilities:Provide technical support...


  • Stockport, Stockport, United Kingdom Blue Octopus Recruitment Ltd Full time

    Job OverviewWe are seeking an experienced Electrical Systems Specialist to join our Construction team at Blue Octopus Recruitment Ltd. The successful candidate will be responsible for providing technical support and expertise to help us achieve our vision of unlocking potential and fostering success.Key Responsibilities:Providing technical assistance and...


  • Stockport, Stockport, United Kingdom Ernest Gordon Recruitment Limited Full time £45,000 - £55,000

    Position: Technical Project Specialist (Proposals/Tenders) Salary: £45,000 - £55,000 + Training + Career Advancement + Hybrid Work + Benefits Overview: Are you a Technical Project Specialist or a related professional with experience in Technical Sales and proposal submissions? Join a dedicated energy solutions provider that is at the forefront of...