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Service Advisor
2 months ago
We are seeking a highly skilled and experienced Service Advisor to join our team at LSH Auto. As a Service Advisor, you will play a pivotal role in delivering exceptional customer service and ensuring a seamless experience for our clients.
Key Responsibilities- Customer Interaction: Welcome and assist customers with scheduling service appointments, addressing their concerns, and providing accurate estimates for service costs and timeframes.
- Documentation and Communication: Thoroughly document customer concerns and vehicle issues, and communicate with technicians to ensure efficient workflow and timely repairs.
- Service Coordination: Collaborate with technicians to ensure that vehicles are repaired and serviced in a timely and efficient manner, and update customers on the status of their vehicles and suggested services.
- Problem Resolution: Resolve any customer inquiries and service-related complaints in a professional and courteous manner.
- Experience: Proven experience as a Service Advisor in the automotive industry, with a strong understanding of automotive systems and repairs.
- Communication and Interpersonal Skills: Outstanding communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Organizational Skills: Strong organizational skills and the ability to manage multiple tasks and priorities in a fast-paced environment.
- Technical Knowledge: A solid understanding of automotive systems and repairs, with proficiency in using computer software related to service operations.
- Driver's License: A valid driver's license is required.
- Colleague Referral Scheme: A referral scheme that rewards colleagues for referring qualified candidates.
- Training and Development: A range of Mercedes Benz training and leadership programs to support your career development.
- Benefits Package: A comprehensive benefits package, including a range of rewards and perks.
