Accommodation Planning Specialist

2 weeks ago

Minehead, Somerset, United Kingdom Butlin's Full time
About the Role

Job Summary: We are seeking a highly organized and detail-oriented individual to join our team as an Allocations Team Coordinator. As a key member of our Accommodation Planning team, you will play a crucial role in ensuring the smooth operation of our accommodation availability and cleaning processes.

Key Responsibilities:

  • Work closely with the Accommodation Productivity Manager to plan and coordinate the end-to-end process of accommodation availability and cleaning.
  • Understand and analyze room booking forecasts by type to ensure accurate and timely allocation of rooms.
  • Communicate effectively with the Accommodation & Guest Services Team to ensure seamless coordination and timely updates on room status.
  • Process requests for Entertainment/Internal or External Visitors, adhering to documented standard operating procedures and ensuring a fully audited process for zero-cost bookings.
  • Work collaboratively with the Accommodation and Facilities teams to plan for refurbishment works in accommodation units.
  • Develop and maintain a level of service recovery rooms to ensure Resort teams have backup rooms available when problems arise.

Requirements:

  • Effective communication and interpersonal skills.
  • Ability to work under pressure and meet deadlines.
  • Strong analytical and problem-solving skills.
  • Organizational and methodical planning skills.
  • Attention to detail and ability to adapt to changing situations.

About Butlin's:

At Butlin's, we're passionate about delivering an Altogether More Entertaining and Fun Break to our guests. Our three mighty values - Create Smiles, Get Stuck In, and Care for Each Other - guide everything we do. If you're a team player who is passionate about delivering exceptional customer experiences, we'd love to hear from you.

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