Technical Product Support Specialist

3 weeks ago


Great Linford, United Kingdom Quality Personnel Full time

Product Support Engineer Role

We are seeking a dedicated individual to join our team as a Product Support Engineer. This position offers a range of benefits including:

  • Generous holiday allowance
  • Pension scheme
  • Profit-sharing compensation structure

Key Responsibilities:

  • Provide comprehensive product support to both internal teams and external clients
  • Conduct product training sessions
  • Maintain essential documentation, including site assessments
  • Manage product returns efficiently
  • Perform product repairs as needed
  • Conduct thorough investigations and root cause analyses
  • Assemble and test customer orders
  • Oversee stock management
  • Communicate with suppliers regarding pricing
  • Prepare estimates and quotations
  • Develop maintenance contracts
  • Visit client locations as required
  • Collaborate with various departments to ensure seamless operations

Required Skills and Qualifications:

  • Background in engineering
  • Exceptional customer service abilities
  • Strong problem-solving skills with the capacity to manage multiple tasks independently
  • Effective negotiation skills across all levels

This position is an excellent opportunity for individuals with experience as a Technical Support Engineer or Service Engineer who are looking to advance their careers. Our company is committed to professional development and growth.

Quality Personnel operates as an Employment Agency and Business, recognized as one of the leading agencies in the region.

Please be aware that due to the high volume of applications, only candidates who are being considered for the next steps will be contacted.



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