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Product Service Technician

2 months ago

Great Linford, United Kingdom Quality Personnel Full time

Product Support Engineer

  • Generous vacation policy
  • Retirement plan
  • Profit-sharing program

The ideal candidate will be responsible for the following tasks:

  • Providing product support to both internal teams and external clients
  • Conducting product training sessions
  • Maintaining documentation, including site assessments
  • Managing product returns
  • Repairing products as needed
  • Performing investigations and root cause analyses
  • Assembling and testing customer orders
  • Overseeing inventory management
  • Communicating with suppliers regarding pricing
  • Preparing estimates and quotations
  • Drafting maintenance agreements
  • Visiting client locations
  • Collaborating with various departmental teams

Required skills and qualifications:

  • Background in engineering
  • Strong customer service abilities
  • Effective problem-solving skills and capacity to manage multiple tasks independently
  • Negotiation skills across all levels

This position presents a fantastic opportunity for a Technical Support Engineer or Service Engineer looking to advance their career, as the company provides ample development opportunities.

Quality Personnel operates as an Employment Agency & Business, recognized as one of the top three agencies in Milton Keynes for four consecutive years.

Please be aware that due to the high volume of applications, only candidates progressing in the selection process will be contacted.