Trainee Technical Support Engineer
4 weeks ago
We are looking for a “Trainee” Technical Support Engineer. This is a very real opportunity for someone to forge a career & have excellent progression prospects with our award-winning Client
Formal professional training will be provided to gain product knowledge
Essential requirements:
* Good knowledge of Mechanical Engineering – qualification essential
* Excellent communication skills enabling you to provide professional customer service support
* Technically minded – An advantage if you have an interest in physics or chemistry
* Be able to demonstrate initiative & problem-solving skills
* Wanting to develop a career and willingness to take on extra responsibility as you develop into the job role.
* A driving licence or future plans to gain your driving licence
* Be able to travel for training outside of the UK
* Ability to develop professional working relationships with both colleagues and customers
* Good knowledge of Microsoft Office
Desirable:
* Previous experience working in a customer focussed role
* Knowledge or experience of thermodynamics or refrigeration would be an advantage.
Summary of responsibilities:
* The primary purpose is to support the internal and external sales teams and be the bridge between customers and the applications team. Providing customers with technical information on a wide range of products.
* To provide accurate and timely responses to technical enquires from customers and the internal sales team. Providing outstanding customer service on a multitude of topics.
* Identify and provide reliable solutions for all applications issues to assure complete customer satisfaction throughout the sales process.
* Optimise selection of equipment, making maximum use of product range. Ensuring customers are kept informed of progress.
* Assist the Technical Manager with managing warranty claims.
* Visit customers at their premises and/or on site alongside Business Line Managers at the discretion of management.
* To be aware of and comply with ISO 9001:2015 processes and procedures where applicable.
Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 4th year running).
Please note due to volume of applications you will only be contacted if we are progressing your application
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