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Customer Solutions Engineer

2 months ago

Great Linford, United Kingdom Quality Personnel Full time

Technical Product Support Specialist

  • Generous vacation policy
  • Retirement plan
  • Incentive-based compensation program

The ideal candidate will be responsible for the following tasks:

  • Providing product support to both internal teams and external clients
  • Conducting product training sessions
  • Maintaining documentation, including site assessments
  • Managing product returns
  • Repairing and servicing products
  • Performing investigations and root cause analyses
  • Assembling and testing customer orders
  • Overseeing inventory management
  • Engaging with suppliers regarding pricing
  • Preparing estimates and quotations
  • Drafting maintenance agreements
  • Visiting client locations
  • Collaborating with various departmental teams

Essential skills and qualifications include:

  • Background in engineering
  • Strong customer service capabilities
  • Effective problem-solving skills and the ability to manage multiple tasks independently
  • Negotiation skills across all levels

This position presents a remarkable opportunity for a Technical Support Engineer or Service Engineer looking to advance their career, as the company offers significant development potential.

Quality Personnel operates as an Employment Agency & Business, recognized as one of the top three agencies in the region.

Please be aware that due to the high volume of applications, only candidates progressing in the selection process will be contacted.