Retail Operations Leader

3 weeks ago

Ellesmere Port, Cheshire, United Kingdom Hackett London (retail) Full time

About Hackett:

At Hackett, we view every detail as a masterpiece. Regardless of your career journey, we are committed to fostering talent and care across all departments, emphasizing creativity, quality, and meticulous attention to detail throughout our production process.

If you have a creative spirit, a keen eye for detail, and a deep appreciation for British heritage, this is your opportunity to embark on a rewarding journey.

Position Overview:

We are in search of a dedicated and enthusiastic Retail Operations Leader to enhance our team.

Your primary responsibilities as a Retail Operations Leader will include passionately conveying the brand's ethos to the sales team and assisting in the daily management of store operations. You will collaborate closely with the Store Manager to drive sales through comprehensive product knowledge and effective team leadership.

Our aspiration is for every customer to resonate with our brand identity, encouraging them to return to our stores. To achieve this, we need your expertise.

Benefits of Working with Us:

Joining our team comes with a variety of appealing benefits aimed at enriching both your professional and personal life. Here’s what you can expect:

  • Be part of an inspiring and dynamic team with colleagues from diverse backgrounds in an inclusive culture.
  • Uniform: A stylish and professional uniform will be provided.
  • Discounts: Enjoy staff discounts across all AWWG brands in Europe.
  • Commissions: Participate in a monthly commission system where your sales performance directly impacts your earnings.
  • Career Advancement: Benefit from significant opportunities for career growth and personal development within the company, including potential transitions from retail to corporate roles.
  • Access to Perkbox: Enjoy exclusive perks and discounts through our Perkbox platform.
  • Life Assurance.

Additionally, you will have access to many other benefits such as team-building activities, cost-effective commuting options, free educational courses on various topics, and exclusive invitations to events in collaboration with our brand partners.

Key Responsibilities:

  • Team Leadership: Inspire and motivate the sales team, supporting the Store Manager in fostering internal development.
  • Sales Performance: Collaborate with the Store Manager to achieve commercial targets and KPIs, engaging the sales team through actionable plans while maintaining a strong brand image.
  • Customer Engagement: Cultivate customer loyalty by focusing on every detail and delivering exceptional service.
  • Store Operations: Ensure adherence to operational procedures including inventory management, cash handling, daily reporting, and team scheduling.

Ideal Candidate Profile:

You are a motivated, energetic individual with a passion for teamwork. Detail-oriented, proactive, and creative, you are eager to acquire new skills that will contribute to your career development. Your enthusiasm for fashion is evident, and you possess strong analytical and organizational skills. You have experience in managing retail teams and monitoring sales and customer service.

Qualifications:

  • Degree in Business Administration or Management (preferred).
  • Minimum of two years of experience in fashion retail.
  • Fluent in English, with a minimum proficiency level of B2.
  • Strong team-building capabilities.
  • Results-driven mindset.

AWWG is the global fashion group behind Pepe Jeans London, Hackett, and Façonnable, and serves as the Iberia brand agency for Tommy Hilfiger and Calvin Klein in Spain and Portugal.

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