Trainee Customer Support Specialist

3 weeks ago


North Shields, North Tyneside, United Kingdom EE Full time

Location - North Tyneside, Cobalt Business Park

Position - Trainee Mobile Billing Specialist

Compensation - £20,208 (£10.40 per hour)

About the Role

Are you enthusiastic and eager to earn while you learn? If you are determined to kickstart your career, then this opportunity could be the perfect fit for you.

Join our award-winning Apprenticeship program, where you will utilize your charisma, energy, and confidence to ensure our customers receive exceptional service every time they interact with us. In our customer support team, we assist individuals with everything from understanding their billing statements and contracts to navigating features on their latest smartphones.

We welcome candidates from diverse backgrounds; all you need is the drive, talent, and ambition to embark on a rewarding career with us. Prepare to learn extensively, earn competitively, receive training towards an NVQ, and enjoy the benefits that come with being part of a leading mobile network.

We recognize that life is dynamic, and like many roles within our organization, this position is designed with flexibility in mind. Some of the ways we offer flexibility include the ability to manage your own breaks and time, as well as the option for occasional remote work.

Benefits of Joining Us

Being part of our team comes with a multitude of advantages, including:

  • A competitive starting salary of £20,208
  • Significant discounts on EE & BT products, including mobile and broadband services, allowing you to save substantially each year.
  • Guidance in shaping your own career trajectory. We are committed to nurturing our talent and will assist you in achieving your professional aspirations.
  • Season Ticket Travel Loan – providing you with the necessary funds to cover your commuting expenses upfront, making a meaningful impact.
  • Volunteering opportunities, enabling you to contribute to your local community.
  • Optional Private Healthcare and Dental plans, ensuring protection for you and your family.
Ready to Take the Next Step?

If you believe you would be a great addition to our team, we would be delighted to hear from you.

Let’s start the conversation



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