Client Support Specialist

3 weeks ago


North Shields, North Tyneside, United Kingdom Home Group Limited Full time

Client Support Specialist

Location: Remote

Type: Temporary, full-time

Compensation: £12.61 per hour (£24,664 per annum, pro rata) with excellent benefits including a Health Cash Plan

A place where you belong

Are you ready to make a meaningful impact in the lives of individuals with complex needs? As a Client Support Specialist, you will play a crucial role in empowering our clients to enhance their skills and achieve greater independence within their communities. Your daily contributions will significantly influence their journeys towards fulfilling their aspirations.

Typical Responsibilities

  • Facilitating the onboarding process for new clients in their residences.
  • Assisting clients in managing their living arrangements and preparing for a future of self-sufficiency.
  • Conducting risk assessments, developing support plans, setting goals, and performing regular evaluations.
  • Engaging with clients through scheduled support sessions as part of our Achievement Program.
  • Building rapport through casual conversations and check-ins, ensuring ample time for collaboration with colleagues.

Imagine leaving work each day knowing you have positively influenced the lives of those you support. Here, you will be part of a recognized organization that values its employees and their contributions.

What We Seek

  • A genuine passion for assisting clients in leading fulfilling lives, with a collaborative mindset and attention to detail.
  • Experience in developing individualized support plans and guiding colleagues in their implementation.
  • Proficiency in coordinating and evaluating client referrals.
  • The ability to work independently, maintain composure under pressure, and exhibit resilience.
  • A valid vehicle for business use, with mileage reimbursement provided.

Team Dynamics

You will collaborate with dedicated managers who are passionate about delivering exceptional service. Our team is committed to supporting clients in achieving their goals and fostering a positive work environment.

Position Details

  • Work schedule: Rotational shifts from Monday to Sunday, 8 AM - 8 PM.
  • Flexibility is key; adjustments to start or end times may be necessary to meet client needs.
  • Proficient use of technology for updating support plans, completing online training, and collaborating with team members.
  • An Enhanced DBS check will be required, and we will cover the associated costs.

Why Choose Us?

  • Generous leave policy, including 34 days off (inclusive of public holidays) with opportunities for additional time off.
  • Health cash plan that covers various health-related expenses.
  • Access to over 800 discounts on a variety of products and services.
  • Opportunities for career advancement and professional development.
  • Commitment to employee wellbeing, recognized as one of the best workplaces in the UK.

Discover More

For further details about the Client Support Specialist role and our organization, please refer to our website.



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