IT Support Specialist
7 days ago
Exciting Opportunity: IT Service Desk Analyst Apprentice
An innovative chance awaits for an apprentice to join a leading IT Managed Service Provider in a dynamic and forward-thinking company.
Professional Apprenticeships is dedicated to supporting companies across the UK with their IT needs, offering cloud services, communication solutions, and more.
They are a company that values growth and development, and they are currently seeking an apprentice service desk analyst to provide top-notch IT remote support to their clients.
Key Responsibilities:
- First point of contact for customers reporting IT issues
- Providing excellent customer service
- Managing and prioritizing support tickets
- Configuring new client devices
- Offering remote and onsite support to clients
- Following and creating documentation and processes
Requirements:
- Minimum of 4 GCSEs, including Maths, English, and ICT
- Strong written and verbal communication skills
- Enthusiasm for learning new technologies
- Customer service-oriented mindset
- Good organization and attention to detail
Training and Development:
As part of this apprenticeship, you will gain knowledge in data security, hardware, software, computer networking, and more. You will undergo the Information Communications Technician Level 3 qualification.
Company Culture and Benefits:
- Competitive starting salary
- 20 days holiday plus bank holidays
- Bonus scheme and private medical care
- Free gym membership and company-funded events
About the Company:
Professional Apprenticeships promotes equality and diversity, fostering a culture of respect and individual development.
This full-time role will require working in a shift pattern between 07:30 and 18:00. Occasional client site visits will be necessary, with a company vehicle provided.
Job Type: Full-time, Apprenticeship
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