IT Support Specialist

7 days ago


North Shields, North Tyneside, United Kingdom Professional Apprenticeships Full time

Exciting Opportunity: IT Service Desk Analyst Apprentice

An innovative chance awaits for an apprentice to join a leading IT Managed Service Provider in a dynamic and forward-thinking company.

Professional Apprenticeships is dedicated to supporting companies across the UK with their IT needs, offering cloud services, communication solutions, and more.

They are a company that values growth and development, and they are currently seeking an apprentice service desk analyst to provide top-notch IT remote support to their clients.

Key Responsibilities:

  • First point of contact for customers reporting IT issues
  • Providing excellent customer service
  • Managing and prioritizing support tickets
  • Configuring new client devices
  • Offering remote and onsite support to clients
  • Following and creating documentation and processes

Requirements:

  • Minimum of 4 GCSEs, including Maths, English, and ICT
  • Strong written and verbal communication skills
  • Enthusiasm for learning new technologies
  • Customer service-oriented mindset
  • Good organization and attention to detail

Training and Development:

As part of this apprenticeship, you will gain knowledge in data security, hardware, software, computer networking, and more. You will undergo the Information Communications Technician Level 3 qualification.

Company Culture and Benefits:

  • Competitive starting salary
  • 20 days holiday plus bank holidays
  • Bonus scheme and private medical care
  • Free gym membership and company-funded events

About the Company:

Professional Apprenticeships promotes equality and diversity, fostering a culture of respect and individual development.

This full-time role will require working in a shift pattern between 07:30 and 18:00. Occasional client site visits will be necessary, with a company vehicle provided.

Job Type: Full-time, Apprenticeship



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