IT Service Desk Engineer
6 days ago
Job Summary
We are seeking a highly skilled Second Line Support Engineer to join our client's team at Clearwater People Solutions Ltd. The successful candidate will be responsible for providing technical support and maintenance to our IT infrastructure, working on new systems and upgrade projects.
Key Responsibilities:
- Monitoring and maintaining the IT infrastructure, including backups, email systems, and software patches.
- Liaising with suppliers for warranty repairs and ordering hardware/software as needed.
- Providing technical support to end-users, including remote office and home workers.
- Maintaining the asset database and importing data into Oracle for development and test teams.
- Performing PC troubleshooting and repair tasks.
Requirements:
- Experience with Microsoft Windows 10/11/Server 2016/2019/2022.
- Knowledge of Microsoft Exchange Online, Microsoft Office 365, Microsoft Active Directory, Microsoft 365, and Azure AD.
- Understanding of IP Networks, Switches & Cabling, and Virtualisation (Hyper-v).
- Experience with Backup Systems.
- Excellent organizational and time management skills.
- Attention to detail and ability to work calmly under pressure.
- Excellent communication skills and ability to work independently and as part of a team.
About the Role:
This is a fantastic opportunity for a skilled Second Line Support Engineer to join our client's team and contribute to the maintenance and development of their IT infrastructure.
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