2nd Line Service Desk Engineer
5 days ago
Job Summary:
We are seeking a highly skilled 2nd Line Service Desk Engineer to join our client's team at Clearwater People Solutions Ltd. The successful candidate will be responsible for providing technical support and maintenance to our IT infrastructure, working on a hybrid basis to ensure seamless service delivery.
Key Responsibilities:
- Technical Support: Provide timely and effective technical support to end-users, including remote office and home workers, to resolve IT-related issues and ensure minimal downtime.
- Infrastructure Management: Monitor and maintain the existing IT infrastructure, including servers, desktops, and applications, to ensure optimal performance and security.
- Problem-Solving: Identify and resolve technical issues, including hardware and software problems, to minimize downtime and ensure business continuity.
- Collaboration: Work closely with internal stakeholders, including suppliers and development teams, to ensure effective communication and collaboration.
- Security: Implement and maintain cyber and information security measures to protect our IT systems and data.
- Asset Management: Maintain accurate records of IT assets, including hardware and software, to ensure effective inventory management.
Requirements:
- Technical Skills: Proficiency in Microsoft Windows 10/11/Server 2016/2019/2022, Microsoft Exchange Online, Microsoft Office 365, Microsoft Active Directory, Microsoft 365, Azure AD, IP Networks, Switches & Cabling, Virtualisation (Hyper-v), and Backup Systems.
- Soft Skills: Excellent organizational and time management skills, attention to detail, calm under pressure, excellent communication skills, and ability to work independently and as part of a team.
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