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IT Service Desk Engineer
2 months ago
We are seeking an experienced IT Service Desk Engineer to join our team at Schroders. As a key member of our IT department, you will be responsible for providing technical support to our users, ensuring the smooth operation of our systems and infrastructure.
Key Responsibilities- Provide first- and second-level technical support to users via phone, email, and in-person
- Troubleshoot and resolve technical issues related to Windows 10, MDT/WDS, and ServiceNow
- Deploy and manage Windows 10 images and patching applications in an enterprise environment
- Implement Windows 10 as a service, automating upgrades and patching
- Maintain knowledge of ITIL concepts and ITSM best practices
- Microsoft MTA certification(s) in Windows 10 and related technologies
- Experience with ServiceNow ticketing system and ITSM best practices
- Strong knowledge of Windows 10, MDT/WDS, and patching applications
- Excellent communication and problem-solving skills
Schroders is a global investment manager with a long history of delivering excellent client outcomes and service. We are committed to providing a diverse and inclusive work environment, where everyone has the opportunity to succeed. We are an equal opportunities employer and welcome applications from all qualified candidates.
