Client Operations Specialist
3 days ago
We are seeking a highly skilled and motivated Client Operations Specialist to join our team at NatWest Group.
As a Client Operations Specialist, you will play a critical role in delivering exceptional customer service and operational excellence in our Lending Operations department.
Key Responsibilities- Investigate and Resolve Customer Queries: Accurately understand customer inquiries and respond in a timely manner, escalating issues to other teams as necessary.
- Maintain Customer and Stakeholder Relationships: Develop and maintain a clear understanding of customer and stakeholder needs, delivering tailored solutions to meet their requirements.
- Collaborate with Cross-Functional Teams: Work closely with other teams to identify areas for improvement and implement process enhancements.
- Support Business Continuity Planning: Contribute to the development and maintenance of business continuity plans to ensure seamless operations.
- Participate in Process Improvement Initiatives: Collaborate with colleagues to identify opportunities for process improvements and implement changes to enhance customer service and operational efficiency.
- Analytical and Problem-Solving Skills: Possess strong analytical skills and the ability to resolve complex customer queries.
- Communication and Interpersonal Skills: Excellent written and verbal communication skills, with the ability to build strong relationships with customers and stakeholders.
- Technical Skills: Proficient in Microsoft Office, particularly Word and Excel.
- Industry Knowledge: Familiarity with the financial services industry and its customers, including knowledge of NatWest Group's products, processes, and banking systems.
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