Client Relations Specialist
4 weeks ago
If you excel in interpersonal interactions, a career as a Client Relations Specialist within our Branch Network could be an excellent fit for you. As a vital component of our organization, our Branch Network significantly contributes to our overall success. We continuously seek innovative ways to enhance customer satisfaction, streamline processes, and embrace new initiatives. With an exciting digital transformation underway, the future is bright for both you and our organization.
Position Overview
As a Client Relations Specialist, your responsibilities will include:
- Building rapport with our members and assisting them in selecting the appropriate products and services that offer genuine support in their daily lives—whether it’s saving for a significant life event, purchasing a new home, or anything else.
- Engaging in meaningful conversations through various communication channels, as you assist our members in person, via telephone, and through online account management.
- Focusing on member needs rather than sales quotas, allowing you the freedom to prioritize what is best for our clients.
Each branch within our network possesses unique characteristics that make working there a rewarding experience. Here’s a glimpse into what makes our team special.
Team Insights
Our team is enthusiastic about providing exceptional service to our members. We foster a collaborative environment where every day presents new challenges and opportunities. Our branch is well-integrated within the local community, leading to numerous volunteering prospects.
Candidate Profile
Joining our team is not solely about having extensive experience in financial services or customer support. Instead, we value:
- Strong interpersonal skills and the ability to connect with our members.
- A commitment to going above and beyond for both colleagues and clients, contributing to our collective success.
- A recognition of the importance of diverse perspectives and experiences.
- A willingness to embrace a growth mindset and take full advantage of the training and development opportunities we provide.
- A desire to become a knowledgeable resource on our products and services.
About Our Organization
At Yorkshire Building Society, our focus is on our members rather than shareholders. We prioritize people, including our employees. Here, you will be valued for your individuality, and you will have the resources necessary to cultivate a fulfilling and successful career.
Work-Life Balance
We offer a variety of flexible working arrangements that promote a healthy work-life balance. Whether you need to adjust your schedule for personal commitments or integrate your studies and hobbies into your work routine, we are here to support you.
Annual Leave
In recognition of your dedication and hard work, we provide an impressive 33 days of annual leave, inclusive of public holidays, with the option to purchase additional days.
Professional Development
We are committed to challenging you and supporting your career aspirations. Whatever your goals may be, we are dedicated to helping you enhance your skills and advance in your professional journey.
Inclusivity
We are passionate about fostering an inclusive workplace where everyone feels welcome and valued. If you are willing to go the extra mile for our members, you will find a sense of belonging here.
Community Engagement
You will receive 31 hours of paid leave annually to participate in meaningful volunteer activities that benefit our local communities, such as promoting financial literacy and resilience. Last year, our collective efforts resulted in over 11,000 hours of community service.
Interested in Joining Us?
If you are enthusiastic about building relationships and providing exceptional service, we would love to hear from you.
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