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Client Engagement Specialist

3 months ago

Sheffield, Sheffield, United Kingdom Talking Talent Full time

Position Overview

At Talking Talent, we have dedicated nearly two decades to assisting some of the world's leading organizations in cultivating inclusive, equitable, and opportunity-rich workplaces. As a coaching and talent development firm, our mission is to foster environments where every individual's identity is valued and supported.

As we continue to grow, we are in search of a driven Client Engagement Specialist with a strong background in project management to help propel our expansion.

Role Summary

In this role, you will be essential in ensuring the smooth operation of daily activities related to client service and support for a diverse client portfolio. You will be responsible for the successful execution of programs, serving as the primary contact for all coachees, and providing a prompt, efficient, and seamless user experience.

If you are detail-oriented, process-driven, and focused on execution, we encourage you to consider this opportunity. This position will report directly to the Head of Client Success and will provide vital support to the Client Success Directors and Managers. The ideal candidate will possess proven experience in fast-paced client service settings, managing multiple projects and clients concurrently.

Key Responsibilities

  • Collaborating with the Client Success Manager/Director to create impeccable delivery plans and manage all operational elements of client service.
  • Ensuring accurate and timely entry of all contract revenue into our CRM system.
  • Identifying and assessing risks within the client portfolio, implementing business controls to mitigate exposure.
  • Coordinating internal and external coaching resources for client service, ensuring the team is well-prepared for success.
  • Assisting in the development of client-facing materials.
  • Facilitating engagement and scheduling of all coaching programs, working with marketing and product teams to ensure all promotional and delivery materials are ready for clients and programs are executed within agreed timelines.
  • Communicating with client stakeholders regarding logistical aspects of service delivery.
  • Representing the client's voice internally to ensure delivery plans remain on track and issues are escalated as necessary to the Client Success Director and Head of Client Success.
  • Managing and processing all client inquiries, ensuring the CRM is consistently updated.
  • Coordinating and preparing feedback and insight reports.
  • Troubleshooting technical issues related to service delivery.

Essential Qualifications

  • Demonstrated experience managing a portfolio of multiple clients simultaneously.
  • Strong analytical skills and proficiency in Microsoft Office.
  • Proven track record of success and goal orientation, with the ability to persist through challenges.
  • Ability to engage and build trusted relationships with others.
  • Capacity to thrive while managing multiple stakeholders and projects concurrently.
  • Excellent communication and collaboration skills.
  • A genuine passion for our mission and a keen interest in DEI industry trends, market dynamics, and customer behavior.

What We Offer

We provide a comprehensive benefits package, including:

  • Salary range of £25,000 – £35,000.
  • Eligibility for discretionary annual bonuses.
  • Pension scheme.
  • 25 days of holiday (FTE) in addition to Bank Holidays.
  • 6 days of wellbeing leave (FTE).
  • Flexible working arrangements.
  • Employee Assistance Programme.
  • Remote working options available.
  • The chance to contribute to the success of a rapidly growing, private equity-backed organization.

Equal Opportunity Statement

Talking Talent is an Equal Opportunity Employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, disability, sexual orientation, age, marital status, maternity and pregnancy, and gender reassignment.