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Client Support Specialist
2 months ago
Position Overview: As a Client Support Specialist at Bright Bridge Group, you will serve as the initial contact for our clientele, addressing inquiries, resolving challenges, and delivering information regarding our offerings. Your main objective will be to guarantee client satisfaction and improve the overall service experience. This position is well-suited for individuals who excel in communication, possess strong problem-solving skills, and are dedicated to assisting others.
Core Responsibilities:- Respond to incoming client inquiries through various channels including phone, email, and chat in a professional and respectful manner.
- Provide precise information about our offerings and services.
- Effectively and efficiently resolve client issues and complaints.
- Record client interactions and update client records in the database.
- Adhere to company policies and procedures to ensure high-quality service delivery.
- Work collaboratively with team members to enhance client experience and satisfaction.
- Achieve or surpass performance metrics and objectives.
- Engage in training sessions to remain informed about products, services, and operational procedures.
- Prior experience in client support or a related area is advantageous.
- Exceptional communication and interpersonal abilities.
- Strong analytical skills and attention to detail.
- Competence in utilizing computers and client service software.
- Capability to work efficiently both independently and as part of a team.
- Composure and ability to manage challenging client interactions.
