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Delivery Operations Specialist

2 months ago

Sheffield, Sheffield, United Kingdom aira Full time

About Aira

Aira is dedicated to empowering customers by helping them reduce their energy bills through innovative solutions. We are a company that values diversity and inclusion, fostering a culture of innovation and creativity.

Delivery Operations Specialist

We are seeking a highly organized and detail-oriented Delivery Operations Specialist to join our team. This role is crucial in ensuring the smooth operation of our delivery processes and maintaining excellent customer service.

Responsibilities:
  • Manage internal and external databases effectively, ensuring accuracy and up-to-date information.
  • Generate weekly reports for clients, providing clear and concise insights into project progress.
  • Communicate directly with customers, addressing inquiries and resolving issues promptly and professionally.
  • Monitor the projects inbox, responding to emails and requests in a timely manner.
  • Prepare and upload customer quotations, ensuring accuracy and adherence to company guidelines.
  • Process customer acceptance forms, maintaining meticulous records and documentation.
  • Provide administrative support to the Delivery Coordinator and Manager, assisting with various tasks as needed.
What We Offer:

We offer a competitive salary and benefits package, including:

  • 25 days annual leave plus bank holidays
  • Workplace pension scheme
  • Health Cash Plan
  • Reward Gateway (Shopping Discount)
  • Life Insurance
  • Employee Assistance Programme