Senior Customer Success Manager

6 days ago

London, Greater London, United Kingdom SERV Recruitment Full time

Job Summary:

We are seeking a highly motivated and experienced Senior Customer Success Manager to join our team at SERV Recruitment. As a key member of our team, you will play a crucial role in delivering exceptional customer outcomes to our clients across EMEA.

About the Role:

This is an exciting opportunity to join a rapidly expanding business that has become a leader in the sports technology industry. Our client's pioneering technology and product suite enable top sports industry names to unlock new revenue opportunities.

Key Responsibilities:

  • Be the primary relationship owner for key EMEA-based clients, ensuring their needs are met and exceeded.
  • Act as the go-to contact for all areas, from technical integration, product implementation, and onboarding.
  • Collaborate closely with our account, product, and technical delivery teams to drive customer success.
  • Deliver quarterly business reviews to reflect the value customers derive from our products.
  • Identify and leverage upsell opportunities, discussing them directly with customers.

Requirements:

  • At least 3 years of experience in Customer Success, Account Management, or a similar role.
  • Background in a tech B2B company with a SaaS product.
  • Ability to understand complex technology and explain it simply.
  • Prior experience in onboarding, project management, or training.
  • Genuine passion for the sports industry.

What We Offer:

As a Senior Customer Success Manager at SERV Recruitment, you will have the opportunity to work with a global sports technology business, driving customer success and growth. If you are a motivated and experienced professional looking for a new challenge, please apply with your most up-to-date CV.

  • Senior Customer Success Manager

    6 days ago

    London, Greater London, United Kingdom SERV Recruitment Full time £60,000 - £80,000

    Job Title: Senior Customer Success ManagerAbout the Role:We are seeking a highly skilled Senior Customer Success Manager to join our team at SERV Recruitment. As a Senior Customer Success Manager, you will play a key role in delivering customer outcomes to key clients across EMEA.About the Company:Our client is a global sports technology business that has...

  • Customer Success Manager

    10 hours ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the Role:We are seeking an experienced Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for driving customer satisfaction and retention across a portfolio of mid-market and larger level accounts.Key...

  • Customer Success Manager

    7 hours ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the Role:We are seeking an experienced Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for driving customer satisfaction and retention across a portfolio of mid-market and larger level accounts.Key...

  • Customer Success Manager

    3 days ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for driving growth and retention for our clients, working closely with our CSM team to deliver exceptional customer...

  • Customer Success Manager

    2 days ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for driving growth and retention for our clients, working closely with our CSM team to deliver exceptional customer...

  • Customer Success Manager

    5 days ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for managing a portfolio of clients and driving growth through upsell and adoption.Key ResponsibilitiesManage a book of...

  • Customer Success Executive

    4 days ago

    London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly motivated and tech-savvy Customer Success/Account Manager to join our growing team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our Customer Success Team, you will be responsible for building and maintaining strong relationships with our clients, identifying opportunities for growth, and delivering...

  • Customer Success Executive

    5 days ago

    London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly motivated and tech-savvy Customer Success/Account Manager to join our growing team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our Customer Success Team, you will be responsible for building and maintaining strong relationships with our clients, identifying opportunities for growth, and delivering...

  • Customer Success Manager

    6 days ago

    London, Greater London, United Kingdom Oracle Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Manager to lead our Customer Success team in the UK-Europe subregion. As a Senior Manager, you will be responsible for driving departmental outcomes and ensuring high levels of customer satisfaction.Key ResponsibilitiesLead and guide a multicultural team of Customer Success Managers to...

  • Senior Customer Success Manager

    5 days ago

    London, Greater London, United Kingdom Oracle Full time

    About the RoleWe are seeking a highly skilled Senior Manager to lead our Customer Success team in the UK-Europe subregion. As a Senior Manager, you will be responsible for driving departmental outcomes and ensuring high levels of customer satisfaction.Key ResponsibilitiesLead and guide a multicultural team of Customer Success Managers to achieve departmental...

  • Customer Success Manager

    4 days ago

    London, Greater London, United Kingdom Oracle Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Manager to lead our Customer Success team in the UK-Europe subregion. As a Senior Manager, you will be responsible for driving departmental outcomes and ensuring high levels of customer satisfaction.Key ResponsibilitiesLead and guide a multicultural team of Customer Success Managers to...

  • Senior Customer Success Manager

    4 days ago

    London, Greater London, United Kingdom Oracle Full time

    About the RoleWe are seeking a highly skilled Senior Manager to lead our Customer Success team in the UK-Europe subregion. As a Senior Manager, you will be responsible for driving departmental outcomes and ensuring high levels of customer satisfaction.Key ResponsibilitiesLead and guide a multicultural team of Customer Success Managers to achieve departmental...

  • Senior Customer Success Manager

    6 days ago

    London, Greater London, United Kingdom Workiva Netherlands BV Full time

    About the RoleAs a Senior Customer Success Manager at Workiva Netherlands BV, you will be a key player in driving customer satisfaction and loyalty. Your primary focus will be collaborating closely with valued partners and customers to craft impactful early-lifecycle experiences that foster lasting success for all involved.Key ResponsibilitiesDrive customer...

  • Senior Customer Success Manager

    4 days ago

    London, Greater London, United Kingdom Workiva Netherlands BV Full time

    About the RoleAs a Senior Customer Success Manager at Workiva Netherlands BV, you will be a key player in driving customer satisfaction and loyalty. Your primary focus will be collaborating closely with valued partners and customers to craft impactful early-lifecycle experiences that foster lasting success for all involved.Key ResponsibilitiesDrive customer...

  • Senior Manager

    6 days ago

    London, Greater London, United Kingdom Oracle Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Manager to lead our Customer Success team in the UK-Europe subregion. As a Senior Manager, you will be responsible for driving departmental outcomes and ensuring high levels of customer satisfaction.Key ResponsibilitiesLead and guide a multicultural team of Customer Success Managers to...

  • Senior Manager

    4 days ago

    London, Greater London, United Kingdom Oracle Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Manager to lead our Customer Success team in the UK-Europe subregion. As a Senior Manager, you will be responsible for driving departmental outcomes and ensuring high levels of customer satisfaction.Key ResponsibilitiesLead and guide a multicultural team of Customer Success Managers to...

  • Senior Customer Success Manager

    1 day ago

    London, Greater London, United Kingdom Genius Sports Full time

    About the RoleWe are seeking an experienced Senior Customer Success Manager to join our Client Services team at Genius Sports. As a key member of our team, you will be responsible for driving strategic conversations with our clients, exceeding their expectations, and cultivating strong, long-term relationships.Key ResponsibilitiesManage a portfolio of...

  • Senior Customer Success Manager

    1 day ago

    London, Greater London, United Kingdom Genius Sports Full time

    About the RoleWe are seeking an experienced Senior Customer Success Manager to join our Client Services team at Genius Sports. As a key member of our team, you will be responsible for driving strategic conversations with our clients, exceeding their expectations, and cultivating strong, long-term relationships.Key ResponsibilitiesManage a portfolio of...

  • Senior Customer Marketing Manager

    5 days ago

    London, Greater London, United Kingdom Lawton Senior Living Full time

    About the RoleWe are seeking a highly skilled Senior Customer Marketing Manager to join our team at Lawton Senior Living. As a key member of our marketing team, you will be responsible for leading our customer marketing efforts to drive engagement, advocacy, and loyalty among our residents and their families.Key ResponsibilitiesDevelop and Execute Customer...

  • Customer Success Manager

    4 days ago

    London, Greater London, United Kingdom Intruder Systems Ltd Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Intruder Systems Ltd. As a key member of our customer-facing team, you will be responsible for maintaining exceptional customer relationships and ensuring our clients receive maximum value from our services.Key ResponsibilitiesOwning the post-sales relationship with...