Client Liaison Specialist

5 days ago


Camberley, Surrey, United Kingdom Marston Holdings Ltd Full time
About the Role

We are seeking a highly skilled and motivated Client Liaison Specialist to join our team at Marston Holdings Ltd. As a Client Liaison Specialist, you will play a critical role in ensuring the smooth resolution of cases on behalf of our clients and customers.

Key Responsibilities
  • Case Management: Review and manage an existing caseload with the support of your team, ensuring timely and effective resolution of cases.
  • Client Communication: Establish and maintain strong relationships with clients and customers through regular communication, addressing their concerns and providing updates on case progress.
  • Collaboration: Work closely with our enforcement team to ensure seamless communication and coordination on case-related matters.
  • Reporting and Invoicing: Prepare and submit accurate reports and invoices to clients and customers, ensuring timely payment and resolution of cases.
Requirements
  • Excellent Communication Skills: Possess strong verbal and written communication skills, with the ability to effectively communicate with clients, customers, and internal stakeholders.
  • Problem-Solving: Demonstrate strong problem-solving skills, with the ability to analyze complex cases and develop effective solutions.
  • Time Management: Possess excellent time management skills, with the ability to prioritize tasks and manage multiple cases simultaneously.
  • Team Player: Be a strong team player, with the ability to work collaboratively with colleagues to achieve shared goals.
What We Offer
  • Competitive Salary: A competitive salary package, commensurate with experience.
  • Discretionary Bonus Scheme: A discretionary bonus scheme, paid dependent on individual and team performance.
  • Excellent Benefits: A range of excellent benefits, including 25 days' holiday, enhanced maternity and paternity package, healthcare cash plan, and pension scheme.


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