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Client Liaison Specialist

2 months ago

Camberley, Surrey, United Kingdom Marston Holdings Ltd Full time

Job Summary:

We are seeking a highly skilled and motivated Case Handler to join our team at Marston Holdings Ltd. As a Case Handler, you will play a critical role in ensuring the efficient and effective management of our ongoing cases on behalf of our clients and customers.

Key Responsibilities:

  • Case Review and Management: Review and manage an existing caseload with the support of your team, ensuring that all cases are handled in a timely and efficient manner.
  • Client and Customer Communication: Establish and maintain effective communication with clients and customers, ensuring that their needs are met and their expectations are exceeded.
  • Collaboration with Enforcement Team: Liaise with our enforcement team to ensure that caseload enquiries are being followed up and resolved in a timely manner.
  • Reporting and Invoicing: Prepare and submit reports and invoices as required, ensuring that all financial and administrative tasks are completed accurately and on time.

Requirements:

  • Excellent Communication Skills: Possess excellent communication skills, both written and verbal, with the ability to communicate effectively with clients, customers, and colleagues.
  • Problem-Solving and Analytical Skills: Demonstrate strong problem-solving and analytical skills, with the ability to identify and resolve complex issues in a timely and efficient manner.
  • Teamwork and Collaboration: Possess a strong team player mentality, with the ability to work collaboratively with colleagues to achieve common goals and objectives.
  • Adaptability and Flexibility: Demonstrate adaptability and flexibility, with the ability to adjust to changing priorities and deadlines in a fast-paced environment.

What We Offer:

As a Case Handler at Marston Holdings Ltd, you will have the opportunity to work in a dynamic and rapidly-growing office, with a team of experienced professionals who are passionate about delivering exceptional results. We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.