Reception Operations Coordinator

3 weeks ago

Sheffield, Sheffield, United Kingdom South Yorkshire Fire & Rescue Full time £23,500 - £23,893

We are excited to announce a vacancy within our Governance, Projects and Collaboration Team for a skilled Reception Operations Coordinator.

Contract Type:
Fixed Term Contract

Salary Range:
£23,500 – £23,893 (Grade 3)

Working Hours:
37 Hours per week (fixed hours)

Work Schedule:
Monday to Thursday: 8:30am to 12:00 – 12:30pm to 4:30pm, Friday: 8:30am to 12:00 – 12:30pm to 4:00pm

Location:
Headquarters, Eyre Street, Sheffield S1

As a member of our customer-centric and service enhancement team, you will play a vital role in delivering exceptional service to both the public and our staff.

Your primary responsibilities will include:

  • Overseeing the reception area and ensuring a professional and welcoming environment for visitors.
  • Utilizing your excellent communication skills to serve as the first point of contact for guests and managing incoming calls to our switchboard.
  • Efficiently handling multiple tasks while prioritizing immediate customer service needs.
  • Employing your administrative expertise to promptly process email inquiries, manage internal and external mail, and maintain the notice board and photocopier facilities.

Additionally, you will assist the Information Officer with:

  • Creating communications and collecting data using Excel spreadsheets.
  • Ensuring that information is accurately published on the Service Intranet.

To qualify for this position, candidates should possess:

  • Demonstrated experience in customer service within a reception setting.
  • Strong communication skills.
  • A minimum of NVQ Level 2 in Customer Service and/or Administration.

We seek individuals with a solid organizational and administrative background, along with proficiency in Microsoft Office applications, particularly Word and Excel.

We are committed to fostering a diverse and inclusive workplace where every individual feels valued and empowered to contribute their unique perspectives and talents. We warmly welcome applications from individuals who identify with underrepresented groups within our workforce.

We believe that a diverse workforce leads to innovation, creativity, and better decision-making, and we are dedicated to creating an environment where everyone can thrive.

All applications will be given equal consideration, and we encourage candidates interested in part-time or job share opportunities to apply.

Please note that the appointment is subject to successful pre-employment screening, including checks related to immigration, references, medical assessments, and criminal records.

We are committed to safeguarding and promoting the welfare of Adults, Children, and Young People, and all staff are expected to share this commitment.

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