Lead Reception Coordinator

4 weeks ago

Sheffield, Sheffield, United Kingdom The Hollies Medical Centre Full time

Position Overview

We are seeking a dedicated and proactive individual to take on the role of Lead Reception Coordinator within our vibrant and supportive Management and Reception teams. This position is crucial in ensuring that our patients and staff receive exceptional service while achieving effective outcomes across all areas.

Key Responsibilities

Role Purpose:

  • To oversee the daily operations of the practice in the absence of senior management.
  • To guarantee that all reception administrative tasks and appointment scheduling are executed efficiently.
  • To lead and engage with the reception team, ensuring that all patients and visitors are treated with professionalism and courtesy.
  • To commit to delivering outstanding customer service for all patients at The Hollies Medical Centre.

About Our Practice

We are a progressive training practice serving a diverse patient population, supported by a multidisciplinary team and a robust administrative framework. Our practice is recognized for its commitment to high-quality patient care and continuous improvement in service delivery.

Staff Management:

  • Motivate and develop the reception team to enhance performance.
  • Collaborate with management to refine operational processes.
  • Lead by example to ensure ongoing training and development for the reception staff.
  • Assist in the recruitment and onboarding of new team members.
  • Provide constructive feedback for staff evaluations and performance reviews.

Administrative Duties:

  • Manage the daily operational and administrative functions of the reception area.
  • Ensure accurate logging of all payments received at reception.
  • Participate in training initiatives and events.
  • Maintain high standards of patient information across various platforms.
  • Act as the primary contact for patient inquiries and complaints, resolving issues where possible.

IT and Health & Safety:

  • Address IT-related issues at the reception desk and liaise with relevant support services.
  • Promote a safe working environment by adhering to health and safety protocols.

Candidate Profile

Essential Skills:

  • Flexibility to work outside standard hours.
  • Ability to adapt to a dynamic work environment.
  • Strong motivation and enthusiasm.
  • Excellent communication skills, both verbal and written.
  • Proficient in multitasking and prioritizing tasks effectively.

Qualifications:

Essential:

  • GCSE in English and Mathematics at Grade C or above.

Desirable:

  • AMSPAR Receptionists Qualification.
  • NVQ Level 2 in Health and Social Care.

Experience:

Essential:

  • Previous experience in a leadership role within a reception or management capacity.
  • Experience in delivering excellent customer service.
  • Familiarity with administrative responsibilities in a healthcare setting.

We look forward to welcoming a new member to our team who shares our commitment to providing exceptional patient care and support.

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