Healthcare Administrative Assistant

3 weeks ago

Knutsford, Cheshire East, United Kingdom Liverpool Women's NHS Foundation Trust Full time
Position Overview

The Liverpool Women's NHS Foundation Trust is seeking a dedicated individual to join our team as an Administrative Coordinator within our Fertility Services. This role is pivotal in ensuring the smooth operation of our patient administration processes.

Key Responsibilities:
  • Efficiently manage patient inquiries and address concerns.
  • Handle phone communications, including sensitive topics with professionalism.
  • Register new patients, coordinate appointments, and ensure timely correspondence.
  • Follow up on patient appointments and liaise with healthcare professionals regarding patient matters.
  • Distribute informational materials to patients as required.
  • Assist with various administrative duties such as mail processing, photocopying, and document filing.
  • Provide support for satellite patient registration and treatment processes.
  • Prepare invoices for private patients, process payments, and maintain precise financial records.
  • Offer coverage for staff absences and perform reception duties as needed.
  • Identify and escalate any concerns to the Admin Team Leader.
About Us

At Liverpool Women's NHS Foundation Trust, we are committed to delivering exceptional care for women, infants, and families. Our extensive services, including childbirth, gynecological procedures, IVF treatments, and genetic consultations, demonstrate our dedication to excellence. Our team consists of leading professionals known for their expertise, compassion, and commitment to continuous improvement in healthcare delivery.

Candidate ProfileEssential Skills and Attributes:
  • Clear and legible handwriting.
  • Proficient in keyboarding and computer skills.
  • Strong time management abilities.
  • Ability to work independently and use initiative.
  • Understanding of confidentiality protocols.
  • Effective communication skills with a sensitive approach.
Qualifications:
  • Educated to GCSE level or equivalent, including English and Mathematics.
  • European Computer Driving Licence (ECDL) or equivalent qualification.
  • Typing qualification - RSA II or equivalent.
Experience:
  • Previous experience in a clerical or administrative role.
  • Background in healthcare administration.
  • Experience in gynecology or fertility services.
  • Prior typing experience.
Personal Attributes:
  • Confident and punctual with a professional demeanor.
  • Committed to personal and service development.
  • Neat appearance and ability to work under pressure.
Additional Requirements:
  • Willingness to travel if necessary.
  • Flexibility to work as part of a job share arrangement.

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