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Administrative Coordinator

2 months ago

Knutsford, Cheshire East, United Kingdom Liverpool Women's NHS Foundation Trust Full time
Position Overview

The Liverpool Women's NHS Foundation Trust is seeking a dedicated individual to join our team as an Administrative Coordinator within our Fertility Centre. This role is pivotal in ensuring the smooth operation of our patient services and administrative functions.

Key Responsibilities:
  • Efficiently manage patient inquiries and address concerns.
  • Handle incoming calls, including sensitive matters, with professionalism.
  • Facilitate the registration of new patients, coordinate appointment scheduling, and ensure timely communication of necessary information.
  • Maintain follow-up on appointments and liaise with medical staff regarding patient-related issues.
  • Distribute informational materials to patients as required.
  • Support general administrative duties such as managing correspondence, photocopying, and filing documents.
  • Provide assistance with patient registration and treatment processes at satellite locations.
  • Prepare invoices for private patients, manage payment processing, and uphold accurate financial records.
  • Offer reception coverage during staff absences and perform related duties as needed.
  • Identify and escalate any concerns to the Administrative Team Leader.
About Us

Liverpool Women's NHS Foundation Trust is committed to delivering exceptional care for women, infants, and families. Our comprehensive services encompass childbirth, gynecological care, newborn services, IVF, and genetic counseling, showcasing our dedication to healthcare excellence. Our team consists of highly skilled professionals recognized for their expertise, compassion, and commitment to continuous improvement in service delivery.

Candidate ProfileEssential Skills and Qualifications:
  • Clear and legible handwriting.
  • Proficient in keyboard operations.
  • Strong time management abilities.
  • Ability to take initiative and work independently.
  • Understanding of confidentiality protocols.
  • Prior experience in a clerical or administrative role, preferably within a healthcare setting.
  • Educational qualifications including GCSEs or equivalent, particularly in English and Mathematics.
  • Possession of a European Computer Driving Licence (ECDL) or similar qualification.
  • Typing qualification such as RSA II or equivalent.
Personal Attributes:
  • Effective communicator with a compassionate demeanor.
  • Confident, punctual, and professional in all interactions.
  • Commitment to personal and service development.
  • Neat appearance and ability to work under pressure.
Additional Requirements:
  • Flexibility to drive to various locations if necessary.
  • Willingness to engage in a job share arrangement.