Customer Service Representative

5 days ago


Hatfield, United Kingdom Pertemps Hemel Hempstead Full time
About the Role

Pertemps Hemel Hempstead is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Chase and track delivery times to ensure timely completion.
  • Act as the primary point of contact for customers, handling a wide range of inquiries and requests.
  • Provide high-quality, responsive, and efficient customer service, resolving issues to a high standard.
  • Develop and maintain strong professional relationships with internal and external customers.
  • Assign new shipments to carriers and monitor progress to ensure timely completion.
  • Verify and sign off on Proof of Delivery documents to meet customer requirements.
  • Manage and process a high volume of customer communications using our software systems.
  • Provide administrative support as needed.
Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work in a fast-paced environment. You will also need to be highly organized and able to prioritize tasks effectively.



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