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Customer Service Representative
2 months ago
About the Role
Aramark is seeking a Customer Service Representative to join our team in Hatfield, Hertfordshire. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service to our clients.
Key Responsibilities
- Execute basic service, food preparation, and administrative duties to ensure seamless customer experiences.
- Serve food and beverages according to specified methods and answer customer inquiries in a professional and courteous manner.
- Prepare cold food items and fulfill custom orders to meet customer demands.
- Handle payment transactions and maintain accurate financial records to ensure transparency and accountability.
- Replenish stock and ensure attractive displays to maintain a clean and welcoming environment.
- Ensure cleanliness in designated areas to maintain high standards of hygiene and safety.
- Report feedback, complaints, and maintenance issues to the supervisor to ensure prompt resolution.
- Complete assigned paperwork as needed to maintain accurate records and compliance.
- Adhere to safety procedures and undergo necessary training to ensure a safe working environment.
Requirements
- Strong teamwork skills to collaborate effectively with colleagues and clients.
- Prior customer service experience to understand customer needs and expectations.
- Basic food preparation skills to prepare high-quality food and beverages.
- Background in the hospitality industry to understand industry standards and best practices.
- DBS checks required to ensure a safe working environment.
- Enthusiastic team player with excellent communication abilities to build strong relationships with clients and colleagues.
- Flexible availability for shifts to meet business demands.