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Customer Service Representative

2 months ago


Hatfield, Hertfordshire, United Kingdom Aramark Full time

About the Role

Aramark is seeking a Customer Service Representative to join our team in Hatfield, Hertfordshire. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service to our clients.

Key Responsibilities

  • Execute basic service, food preparation, and administrative duties to ensure seamless customer experiences.
  • Serve food and beverages according to specified methods and answer customer inquiries in a professional and courteous manner.
  • Prepare cold food items and fulfill custom orders to meet customer demands.
  • Handle payment transactions and maintain accurate financial records to ensure transparency and accountability.
  • Replenish stock and ensure attractive displays to maintain a clean and welcoming environment.
  • Ensure cleanliness in designated areas to maintain high standards of hygiene and safety.
  • Report feedback, complaints, and maintenance issues to the supervisor to ensure prompt resolution.
  • Complete assigned paperwork as needed to maintain accurate records and compliance.
  • Adhere to safety procedures and undergo necessary training to ensure a safe working environment.

Requirements

  • Strong teamwork skills to collaborate effectively with colleagues and clients.
  • Prior customer service experience to understand customer needs and expectations.
  • Basic food preparation skills to prepare high-quality food and beverages.
  • Background in the hospitality industry to understand industry standards and best practices.
  • DBS checks required to ensure a safe working environment.
  • Enthusiastic team player with excellent communication abilities to build strong relationships with clients and colleagues.
  • Flexible availability for shifts to meet business demands.