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Customer Service Representative

2 months ago

Hatfield, Hertfordshire, United Kingdom Smart10 Ltd Full time

**Job Title: Customer Service Representative**

**Job Summary:**

We are seeking a highly skilled Customer Service Representative to join our team at Smart10 Ltd. As a key member of our customer-facing team, you will be responsible for providing exceptional customer experiences, building strong relationships with clients, and delivering outstanding service.

**Key Responsibilities:**

• Provide first-class customer service, responding to customer inquiries and resolving issues in a timely and professional manner

• Build and maintain strong relationships with clients, understanding their needs and preferences

• Liaise with internal teams to ensure seamless communication and efficient issue resolution

• Monitor and respond to customer feedback, using it to improve our services and processes

• Collaborate with colleagues to achieve team goals and objectives

**Requirements:**

• Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues

• Previous experience in a customer-facing role, with a proven track record of delivering exceptional service

• Strong problem-solving skills, with the ability to think critically and resolve complex issues

• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously

• Strong attention to detail, with a focus on delivering high-quality results

**What We Offer:**

• Competitive salary and benefits package

• Opportunities for career growth and professional development

• Collaborative and dynamic work environment

• Recognition and rewards for outstanding performance