Customer Service Representative
1 day ago
Job Summary
HMRC is seeking a skilled Customer Service Advisor to join our team in East Kilbride. As a key member of our customer service team, you will be responsible for providing exceptional customer service to taxpayers, responding to their queries, and resolving issues in a timely and professional manner.
Key Responsibilities
- Provide excellent customer service to taxpayers via phone, email, and web chat.
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Work collaboratively with colleagues to achieve team goals and objectives.
- Stay up-to-date with tax laws and regulations to provide accurate information to customers.
- Meet performance targets and quality standards.
Requirements
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving skills and ability to think critically.
- Basic math skills and ability to perform calculations accurately.
- Ability to work flexible hours, including evenings and weekends.
Benefits
- Competitive salary and benefits package.
- Opportunities for career development and progression.
- Flexible working arrangements, including remote work options.
- Access to training and development programs.
How to Apply
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your CV and a cover letter, to [insert contact information].
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