Customer Service Representative
7 days ago
McQueens Dairies is a family-owned business that prides itself on its commitment to customer service and employee development. We are passionate about providing our customers with a unique experience and supporting the British dairy industry.
The RoleWe are seeking a confident and resilient individual to join our Customer Service Team as a Retentions Advisor. In this role, you will be the first point of contact for our existing customers looking to cancel their accounts. You will use your customer service skills and rapport-building abilities to understand the specific reason for the cancellation and help resolve the customer's problems.
Key Responsibilities- Provide exceptional customer service and resolve customer complaints in a timely and professional manner
- Build trust and rapport with customers to retain their business and maintain their satisfaction
- Work collaboratively with the team to achieve sales and customer satisfaction targets
- Stay up-to-date with product knowledge and industry developments to provide informed solutions to customers
- Customer service experience, ideally within a contact centre environment
- Ability to build trust and rapport with customers and resolve conflicts in a professional manner
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet targets
- Competitive salary and uncapped bonus structure
- Opportunities for career development and advancement
- Free onsite parking and a supportive work environment
- Training in customer service skills and Excel
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Customer Service Representative
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East Kilbride, South Lanarkshire, United Kingdom McQueens Dairies Full timeAbout McQueens DairiesMcQueens Dairies is a growing family brand passionate about our employees, customers, and supporting the British dairy industry. We bottle milk sourced from a farmer-owned co-operative called First Milk, who are the only dairy co-operative in the UK 100% owned by its local British farmers.The RoleWe are seeking a confident and resilient...
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Customer Service Representative
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East Kilbride, South Lanarkshire, United Kingdom McQueens Dairies Full timeAbout McQueens DairiesMcQueens Dairies is a growing family brand passionate about our employees, customers, and supporting the British dairy industry. We bottle milk sourced from a farmer-owned co-operative called First Milk, who are the only dairy co-operative in the UK 100% owned by its local British farmers.The RoleWe are seeking a confident and resilient...
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East Kilbride, South Lanarkshire, United Kingdom McQueens Dairies Full timeAbout McQueens DairiesMcQueens Dairies is a growing family brand passionate about our employees, customers, and supporting the British dairy industry. We bottle milk sourced from a farmer-owned co-operative called First Milk, who are the only dairy co-operative in the UK 100% owned by its local British farmers.The RoleWe are seeking a confident and resilient...
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East Kilbride, South Lanarkshire, United Kingdom McQueens Dairies Full timeAbout UsMcQueens Dairies is a family-owned business that has been growing steadily since 1995. We're passionate about our employees, customers, and the British dairy industry. Our company is built on a strong foundation of values, including a commitment to customer satisfaction and employee development.The RoleWe're seeking a skilled Retention Specialist to...
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Customer Service Representative
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East Kilbride, South Lanarkshire, United Kingdom McQueens Dairies Full timeAbout UsMcQueens Dairies is a family-owned business that has been growing steadily since 1995. We're passionate about our employees, customers, and the British dairy industry. Our company is built on a strong foundation of values, including a commitment to customer satisfaction and employee development.The RoleWe're seeking a skilled Retention Specialist to...
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Customer Service Representative
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East Kilbride, South Lanarkshire, United Kingdom McQueens Dairies Full timeAbout UsMcQueens Dairies is a leading family-owned business in the dairy industry. We are passionate about delivering exceptional customer service and supporting the growth of our employees and customers.The RoleWe are seeking a highly motivated and customer-focused individual to join our Retentions Department as a Retention Specialist. As a key member of...
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Customer Service Representative
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East Kilbride, South Lanarkshire, United Kingdom McQueens Dairies Full timeAbout UsMcQueens Dairies is a leading family-owned business in the dairy industry. We are passionate about delivering exceptional customer service and supporting the growth of our employees and customers.The RoleWe are seeking a highly motivated and customer-focused individual to join our Retentions Department as a Retention Specialist. As a key member of...
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East Kilbride, South Lanarkshire, United Kingdom McQueens Dairies Full timeAbout UsMcQueens Dairies is a dynamic and growing family brand that prioritizes its employees, customers, and the British dairy industry. We're passionate about delivering exceptional customer service and supporting local farmers through our partnership with First Milk, a farmer-owned co-operative.The RoleWe're seeking a skilled Retentions Advisor to join...
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East Kilbride, South Lanarkshire, United Kingdom McQueens Dairies Full timeAbout UsMcQueens Dairies is a dynamic and growing family brand that prioritizes its employees, customers, and the British dairy industry. We're passionate about delivering exceptional customer service and supporting local farmers through our partnership with First Milk, a farmer-owned co-operative.The RoleWe're seeking a skilled Retentions Advisor to join...
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East Kilbride, South Lanarkshire, United Kingdom McQueens Dairies Full timeAbout UsMcQueens Dairies is a family-owned business that prides itself on its commitment to customer satisfaction and employee development. We are passionate about providing excellent customer service and creating a positive work environment for our team members.The RoleWe are seeking a highly motivated and customer-focused individual to join our Retentions...
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East Kilbride, South Lanarkshire, United Kingdom McQueens Dairies Full timeAbout UsMcQueens Dairies is a family-owned business that prides itself on its commitment to customer satisfaction and employee development. We are passionate about providing excellent customer service and creating a positive work environment for our team members.The RoleWe are seeking a highly motivated and customer-focused individual to join our Retentions...
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