Technical Support Administrator

3 weeks ago

WestonsuperMare, North Somerset, United Kingdom Wessex Water Full time

Are you skilled in providing exceptional customer support? We have an exciting opportunity for you as a Technical Support Administrator.

Key Responsibilities

  • Deliver technical administrative assistance to the Senior Mechanical and DSEAR Manager.
  • Oversee various business sectors, including our regional workshop, Optimization team, and technical training center.
  • Process orders and maintain system updates while managing customer communications and inquiries.
  • Utilize our software systems, Agresso and EMIR, and generate reports using Excel.

Required Qualifications

To excel in this position, you will need five GCSEs at grade C or above, including English and mathematics.

Proficiency in computer applications is essential, along with the ability to work efficiently under pressure, prioritize tasks, and achieve service targets.

Strong communication skills are necessary to interact effectively with customers and framework suppliers.

Additionally, you should be a highly organized individual with a keen eye for detail and a proven track record in customer service.

This role is centered around technical administration, so familiarity and experience in this domain would be beneficial.

Benefits Offered

  • Comprehensive pension contributions up to 20%.
  • Opportunities for career advancement and professional development.
  • 25 days of annual leave, increasing to 28 with tenure.
  • Options to purchase up to ten additional days of leave and sell up to five each year.
  • A healthcare package that allows reimbursement for medical expenses.
  • Life insurance coverage of up to eight times your salary.
  • A new electric vehicle in exchange for a portion of your gross salary.
  • Cashback and discounts from over 3,000 retailers.
  • One paid volunteering day each year.
  • Enhanced family leave and pay policies.
  • Access to an interactive health and wellness platform.
  • Support from mental health first aiders.
  • A £1,000 referral bonus for recommending a candidate.

We welcome discussions with candidates interested in both full-time and part-time employment options.

About Us

We are recognized as one of the leading water and sewerage companies in England and Wales, serving 2.9 million residents across the South West.

Our mission extends beyond providing essential public services; we strive to positively impact the communities we serve and the environment.

Our employees consistently express that Wessex Water is a fantastic workplace, which contributes to our high retention rates. You will have the chance to grow and advance your career while receiving support for your health and wellbeing.

We are committed to promoting diversity and inclusion, welcoming all applicants. We proudly uphold the Armed Forces Covenant and are recognized as a Disability Confident Employer.

This is a remarkable opportunity to join our organization, and we look forward to hearing from you regarding any additional support you may require.

Interested? Click Apply Now.

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