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Technical Support Specialist

2 months ago

WestonsuperMare, North Somerset, United Kingdom McGregor Boyall Full time

We are seeking an experienced IT Service Desk Engineer to join our team at McGregor Boyall. As a key member of our IT department, you will be responsible for providing first-line technical support to our clients.

Key Responsibilities:

  • Provide exceptional customer service and technical support to clients via phone, email, and in-person.
  • Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
  • Collaborate with internal teams to resolve complex technical issues.
  • Stay up-to-date with the latest technology trends and advancements.
  • Develop and maintain strong relationships with clients and internal stakeholders.

Requirements:

  • 2+ years of experience in a customer-facing technical support role.
  • Strong knowledge of MS Windows, MS Office 365, and Teams.
  • Experience with Service Desk software such as Heat/Service Now/FreshService.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer:

  • Competitive salary and benefits package.
  • Hybrid working arrangement with 2 days per week onsite at our client's office in Weston-super-Mare.
  • Opportunities for professional growth and development.