Salesforce System Administrator
3 weeks ago
To enhance both individual and organizational efficiency by facilitating the administration, development, ongoing enhancement, and deployment of the CRM system in alignment with business needs and operational processes.
Key ResponsibilitiesEnsure that ongoing administrative tasks are fulfilled, which includes managing user configurations, customizing objects and fields, executing data transfers, and offering technical support and training to users.
Evaluate and implement configuration modifications to Salesforce (SFDC) to improve system functionality and adapt to evolving business processes. Stay updated on new SFDC features, provide recommendations for process enhancements, and assess their effects on existing custom functionalities.
Lead and coordinate significant projects outlined in the SFDC strategy, from planning through testing and deployment, to deliver enhancements that optimize the system's capabilities while considering business priorities, required resources, and realistic timelines.
Establish a data cleansing strategy that enhances data insight and analysis to effectively support sales and marketing initiatives aimed at maintaining market presence and expanding into new markets.
Assist relevant internal and external teams to ensure successful integration with other platforms, such as websites, data warehouses, and customer portals.
Develop and maintain documentation regarding processes, policies, and application configurations to comply with ISO9001 standards, and aid in the creation of user guide materials suitable for all users as the system evolves.
Provide training for new and existing users on utilizing SFDC to optimally support business processes and ensure consistent data quality.
Collaborate with key managers to develop and maintain reports and dashboards that meet business information requirements, enabling effective team management and a deeper understanding of market dynamics and customer needs.
Adhere to health and safety regulations as outlined in the Health & Safety policy.
Perform additional duties as assigned by the line manager in accordance with the job objective.
This role supports approximately 240 personnel globally.
Candidate ProfileCore Competencies: Business acumen, collaborative teamwork, problem-solving, customer focus, organizational excellence.
Job-Specific Skills / Knowledge: Strong data relationship and technical logic skills, ability to quickly grasp the capabilities and limitations of a CRM system, excellent written and verbal communication skills, ability to engage with all organizational levels, meticulous attention to detail, understanding of data manipulation and cleansing.
Relevant Experience: A minimum of 18 months of experience as a Salesforce administrator, supporting, deploying, and enhancing the Salesforce system. Proven track record of refining and improving custom objects, fields, record types, workflows/flows, and approval processes. Experience in global implementations and migration to Lightning is desirable.
Qualifications: Salesforce Certified Administrator ADM201 (essential), Salesforce Certified Advanced Administrator ADM211 or equivalent (desirable).
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