Supervisor - Luxury Retail

7 days ago


Maidstone, Kent, United Kingdom Frasers Group Full time

About Us

Frasers Group is a leading luxury fashion retailer, offering an extensive range of high-end brands to discerning customers.

The Role

We are seeking an experienced Supervisor to join our team in a brand new store in Maidstone.

Key Responsibilities

  • Support the store manager with daily operations and delegate tasks to team members.
  • Supervise work, ensure completion to high standards, and meet expectations set by senior management.
  • Utilize business communication tools to complete tasks and ensure team members understand key functions.
  • Understand and adhere to company policies, procedures, and security measures.
  • Maximize sales opportunities and deliver an exceptional customer experience in line with customer and business requirements.
  • Stay up-to-date with product features and benefits, ensuring knowledge is current with new products.
  • Deliver effective product placement and meet expectations of brand partners.
  • Meet KPI targets and expectations to achieve results.
  • Demonstrate commercial awareness and adopt the right product, place, and time compliance.
  • Engage with and provide feedback to contribute to the wider business.
  • Support senior management in coaching the team.
  • Demonstrate strong, positive communication to all levels, motivating the team and building good working relationships within the store.

Requirements

We are looking for an individual with:

Experience leading a team in a retail environment.Knowledge of and passion for luxury brands.Ability to drive sales through excellent customer service.Understanding of visual presentation and its impact on sales floors.Ability to motivate a team with effective communication.

Benefits

  • Basic salary £28,256 per annum.
  • Weekly/Monthly & Quarterly Commercial Bonuses.
  • Stocktake Bonuses.
  • Commission-led bonuses across a wide range of products.
  • Monthly Group Rewards and Recognition.
  • Long Service awards.
  • Participation in the Fearless1000 Incentive Scheme.
  • Access to a wide range of Development Courses with National Qualifications.
  • 28 Days Holiday.
  • 50% In-store Uniform Discount.
  • Discounted Gym membership.
  • Cycle to work scheme.
  • Group-wide 20% Discount across all Frasers Group brands.


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