Floor Manager

2 weeks ago

Maidstone, Kent, United Kingdom Frasers Group Full time

About the Role:

We are seeking a highly motivated and experienced Floor Manager to join our team at Frasers Group. As a key member of our retail team, you will be responsible for delivering exceptional customer service, driving sales, and leading a team of Beauty Ambassadors.

Key Responsibilities:

  • Customer Service: Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise in beauty.
  • Sales and Performance: Confidently demonstrate and apply products to customers while making recommendations to achieve sales and targets.
  • Team Leadership: Drive and achieve individual and team objectives, and be accountable for meeting your own sales results and KPIs.
  • Product Knowledge: Self-driven to develop and maintain your own product knowledge of all beauty products using brand and store product information, education materials, and attending training as required.
  • Event Planning: Pro-actively engage with clients to develop customer loyalty, contact clients with information on new ranges, products, and in-store events, and own the planning and delivery of in-store events in conjunction with the store and brands.
  • Visual Merchandising: Maintain high standards of visual presentation in stores by making sure drawers and counter displays are kept clean and tidy.
  • Personal Grooming: Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times.
  • Operational Support: Support with stock counts and other operational duties.
  • Brand Ambassador: Be a Brand Expert through positive promotion of product and company image at all times.
  • Team Support: Lead by example to support and coach the Beauty Ambassadors, and support the store management team.
  • Relationship Building: Develop strong relationships with brand representatives.
  • Teamwork: Perform as a team player, participating in all activities to contribute to the store objectives.
  • Compliance: Ensure compliance with all policies and procedures.
  • Culture Champion: Champion our company culture and values.

About You:

We are looking for a candidate who demonstrates a high level of personal energy, is confident, assertive, and personable, with great communication skills, and is self-driven to upskill and learn. You should be resilient and resourceful, a natural coach and leader, and able to work retail hours including days, nights, weekends, and special events in a fast-paced work environment.

What We Offer:

  • Competitive Salary: £28,506 per annum
  • Holiday Entitlement: 28 days holiday a year inclusive of bank holidays
  • Staff Discount: 20% staff discount across all Frasers group stores
  • Uniform Discount: 50% in-store uniform discount
  • Commercial Bonuses: Weekly/Monthly & Quarterly commercial bonuses
  • Commission Led Bonuses: Commission-led bonuses across a wide range of products
  • Long Service Awards: Long service awards
  • Cycle to Work Scheme: Cycle to work scheme
  • Discounted Gym Membership: Discounted gym membership
  • Progression Opportunities: Fantastic progression and development opportunities

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