Floor Manager

4 days ago

Maidstone, Kent, United Kingdom Frasers Group Full time

About the Role:

We are seeking a highly motivated and experienced Floor Manager to join our team at Frasers Group. As a key member of our luxury retail team, you will be responsible for delivering exceptional customer service and driving sales growth in our stores.

Key Responsibilities:

  • Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise in beauty.
  • Confidently demonstrate and apply products to customers while making recommendations to achieve sales and targets.
  • Drive and achieve individual and team objectives, and be accountable for meeting your own sales results and KPIs.
  • Possess a real passion for beauty and for delivering a world-class client experience.
  • Coach and develop team members to ensure they have the skills and knowledge to deliver exceptional customer service.
  • Ensure brand standards are delivered and ensure all operational tasks are completed.
  • Pro-actively engage with clients to develop customer loyalty.
  • Contact clients with information on new ranges, products, and in-store events.
  • Own the planning and delivery of in-store events in conjunction with the store and brands.
  • Maintain high standards of visual presentation in stores by ensuring drawers and counter displays are kept clean and tidy.
  • Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times.
  • Support with stock counts and other operational duties.
  • Be a Brand Expert through positive promotion of product and company image at all times.
  • Lead by example to support and coach the Beauty Ambassadors.
  • Support the store management team.
  • Develop strong relationships with brand representatives.
  • Perform as a team player, participating in all activities to contribute to the store objectives.
  • Ensure compliance with all policies and procedures.
  • Champion our company culture and values.

About You:

We are looking for a candidate who is:

  • Demonstrates a high level of personal energy.
  • Confident, assertive, and personable.
  • Positive and enthusiastic with a can-do attitude.
  • Has great communication skills.
  • Self-driven to upskill and learn.
  • Resilient and resourceful.
  • A natural coach and leader.

What We Offer:

  • Basic salary £28,506 per annum.
  • 28 days holiday a year inclusive of bank holidays.
  • 20% Staff Discount across all Frasers group Stores.
  • 50% in-store uniform discount.
  • Weekly/Monthly & Quarterly Commercial Bonuses.
  • Commission-led bonuses across a wide range of products.
  • Long Service awards.
  • Cycle to work scheme.
  • Discounted Gym membership.
  • Fantastic progression and development opportunities.

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