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Luxury Sales Associate

2 months ago

Maidstone, Kent, United Kingdom Frasers Group Full time

About Frasers Group

Frasers Group is a leading luxury retail company, offering a premium shopping experience with an unparalleled selection of prestigious brands. As we continue to expand our presence in the market, we are seeking enthusiastic and customer-focused individuals to join our team as Sales Advisors.

Role Overview

As a Sales Advisor at Frasers Group, you will be at the forefront of our customer experience, providing personalized assistance and expert knowledge to help customers discover products they love. Your role is essential in creating a welcoming atmosphere, ensuring each customer leaves our store feeling satisfied and valued.

Key Responsibilities

  • Customer Engagement: Greet and interact with customers in a friendly and professional manner, offering personalized assistance and advice.
  • Sales Expertise: Utilize your knowledge of products and trends to drive sales and achieve individual and store targets.
  • Product Knowledge: Stay informed about the latest brands, products, and trends to provide expert advice and recommendations.
  • Visual Merchandising: Assist in maintaining the store's visual standards, ensuring displays are attractive, organized, and aligned with brand guidelines.
  • Stock Management: Support with the replenishment of stock, ensuring the sales floor is well-stocked and presentable.
  • Team Collaboration: Work collaboratively with colleagues to create a positive, productive, and harmonious work environment.
  • Customer Satisfaction: Handle customer queries and concerns efficiently, ensuring every customer has a positive experience.

Requirements

  • Passion for Luxury Retail: A genuine interest in fashion, lifestyle, and homeware, with an understanding of current trends.
  • Customer-Centric: Exceptional communication skills and a strong desire to exceed customer expectations.
  • Sales Driven: Proven ability to meet or exceed sales targets, with a proactive approach to maximizing sales opportunities.
  • Team Player: Ability to work effectively in a team, contributing to a supportive and collaborative environment.
  • Flexibility: Willingness to work a variety of shifts, including weekends, evenings, and holidays.
  • Experience: Previous experience in retail, particularly in a luxury or high-end environment, is an advantage but not essential.