Medical Administrative Assistant

3 weeks ago

Scunthorpe, North Lincolnshire, United Kingdom Northern Lincolnshire and Goole NHS Foundation Trust Full time

Job Overview

The role of the Medical Administrative Assistant involves overseeing the daily management of referral and treatment administrative tasks. This position reports directly to the Patient Services Team Leader, ensuring adherence to all elements of the Referral to Treatment Access Policy (RTT).

Key Responsibilities

- Handling patient referrals

- Scheduling appointments

- Responding to telephone inquiries

- Ensuring optimal utilization of clinic resources

- Providing general administrative support to the broader team

About Our Organization

Northern Lincolnshire and Goole NHS Foundation Trust is a key player in one of the largest acute and community healthcare group arrangements within the NHS, serving over one million patients annually and managing a substantial budget.

Comprising two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our group is dedicated to delivering exceptional hospital and community services to the population we serve.

Together, we employ nearly 20,000 professionals across five main hospital sites, including Diana, Princess of Wales Hospital, Scunthorpe General Hospital, and Goole and District Hospital for NLAG, as well as Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals collaborating with the Hull York Medical School, we are at the forefront of research in various fields, including biomedical research, primary care, palliative medicine, and oncology.

We believe that fostering a diverse, inclusive, and skilled workforce is essential for providing outstanding care to our patients and ensuring a bright future for our employees and community.

Job Duties

For a comprehensive overview of the role, please refer to the detailed job description provided.

Our Trust is committed to promoting flexible working arrangements to enhance health, well-being, and work-life balance for our employees, positively impacting the care we deliver.

Flexible working is part of our broader commitment to improving the quality of working life, recognizing its importance in attracting and retaining talent.

We encourage open discussions regarding specific working patterns that align with your work-life balance. If it works for both you and the role, we will strive to accommodate your needs.

Local flexible working arrangements are developed collaboratively between the line manager and employee to ensure equitable access to flexible options, regardless of role or shift pattern, based on patient and staff experience, service delivery, and colleagues' work-life balance.

We are dedicated to creating a fair and supportive workplace culture where contributions are recognized and valued, empowering staff to perform their duties to the best of their abilities. Our commitment to promoting and safeguarding the physical and mental health of all employees underpins our values as outlined in the NHS Constitution, helping us to be an Employer of Choice and enabling our staff to provide effective patient care.

We highly value the diverse perspectives and ideas that a varied workforce brings, leading to improved outcomes for our patients. We welcome applications from individuals of all backgrounds, regardless of age, disability, gender identity, race, religion, sexual orientation, or personal circumstances.

To discover more about Northern Lincolnshire and Goole NHS Foundation Trust and the unique benefits available to employees, please visit our recruitment website.

In accordance with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will handle your personal data for its intended purpose, in line with our Recruitment & Workforce Privacy Statement.

We are committed to safeguarding the welfare of children and vulnerable adults and expect the same dedication from all staff and volunteers.

Please note that all new employees may be required to cover the cost of their DBS check, if applicable to their role.

Qualifications and Experience

Essential

  • RSA II typing skills or equivalent
  • Good level of education/GCSE or equivalent

Desirable

  • NVQ Level 2 in Business Administration/Customer Care or equivalent experience

Work Experience

Essential

  • Previous experience in a customer service environment

Desirable

  • Experience working within a team
  • Experience interacting with the general public
  • Time management skills or experience in a busy environment
  • Familiarity with healthcare administrative systems and processes
  • Typing proficiency

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