Administrative Coordinator
2 months ago
Job Overview
We are seeking a highly skilled and experienced Medical Secretary to join our team at the NHS Foundation Trust. As a Medical Secretary, you will play a vital role in ensuring the smooth operation of our clinical services, providing administrative support to our medical staff and patients.
Main Responsibilities
- Process and log all referrals, including paper and electronic referrals, in accordance with Trust policies and procedures.
- Schedule new and follow-up appointments with patients, ensuring that capacity is proactively and efficiently used.
- Coordinate appointments and procedures at other hospitals and organizations, as required.
- Ensure clinic outcomes are recorded accurately on our patient administration system.
- Lead on the completion of clinic cancellation forms and process according to Trust procedures.
- Reschedule outpatient clinics as requested, in line with waiting time targets.
- Use our medical transcription system to ensure that urgent letters are processed in accordance with Trust procedures.
- Liaise with patient records staff, ward clerks, and other organizations to ensure that all medical notes, referral letters, results, and discharge summaries are available for outpatient appointments and consultations.
- Recognize when patients are on cancer pathways and liaise with Cancer Trackers to ensure that patients are handed over appropriately.
Working for Our Organization
The NHS Foundation Trust is part of one of the largest acute and community healthcare groups in the country, serving over one million patients every year and managing a budget of over £1.3 billion.
We are committed to delivering world-class hospital and community services for the people we serve, and we believe that by developing a diverse, inclusive, innovative, skilled, and caring workforce, we can achieve this goal.
We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognized and valued by all, and staff feel empowered to carry out their duties to the best of their abilities.
We strongly value the different perspectives and ideas that a diverse workforce brings to deliver better outcomes for our patients, and we welcome applications from individuals with a range of backgrounds and experiences.
Person Specification
Education and Qualifications
- RSA III or equivalent
- GCSE or equivalent in English and Maths, grades A-C or equivalent experience
- NVQ level II in business administration/customer care or acquired equivalent experience
Desirable Criteria
- Audio Tape Typing Experience
- Experience on System One
Occupational Experience
- Experience of using full range of IT systems and patient data systems
- Experience of using Microsoft Office
- Experience of scheduling appointments
- Experience of working in a multi-disciplinary team
- Customer Care experience
Desirable Criteria
- Experience of working in the NHS
- Experience of using digital dictation systems
- Conflict resolution skills
- Experience of working in a healthcare setting
- Experience of handling patient complaints
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