Customer Service Representative

2 days ago

Slough, Slough, United Kingdom The LEGO Group Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our Consumer and Shopper Engagement Team as a Customer Service Advisor. As a key member of our team, you will be responsible for providing exceptional service to our customers in Lithuanian and English, both spoken and written.

Main Responsibilities

  • Respond to customer inquiries in a timely and professional manner, using the latest CRM tools to assess and solve brick-based problems quickly and confidently.
  • Connect with customers in a fun and engaging way to build stronger and longer-lasting relationships with them.
  • Cover a variety of shifts and weekends to ensure we offer best-in-class service.
  • Represent the LEGO brand through our unique tone of voice, prioritizing and multitasking to meet our customers' expectations.

What We Offer

  • Competitive Salary - £28,000 per annum, plus a performance-based/discretionary bonus of up to 10%.
  • Awesome Benefits - including a generous colleague discount, life and disability insurance, and access to the Headspace App and wellbeing initiatives.
  • Hybrid Work Policy - with an average of 3 days per week in the office, allowing for a great work-life balance.

About Us

The LEGO Group is a global leader in the toy industry, known for our iconic brick-based products and commitment to innovation and quality. We are a dynamic and fast-paced company that values our employees and strives to create a positive and inclusive work environment.

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