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Technical Support Specialist
2 months ago
The Technical Support Specialist will be a key member of the NBCUniversal Customer Success Team, responsible for delivering exceptional customer service and support to our customers across the BRS Golf product suite.
Key Responsibilities:- Develop a deep understanding of our tools and platforms to provide expert support to end-users.
- Respond to customer inquiries, issues, and requests via various communication channels.
- Conduct root cause analysis and provide technical guidance to resolve customer issues.
- Evaluate and escalate technical incidents to relevant departments.
- Document all activities and maintain case logs in accordance with internal processes.
- Collaborate with internal teams to develop self-service tools and guidance for clients.
- Participate in team meetings and activities to foster a supportive team environment.
- Identify and report bugs or product enhancements to the development team.
- Contribute to cross-team knowledge sharing and coaching of new hires.
- 1+ year of experience in a customer-focused environment within the technology sector.
- Experience using communication/CRM platforms and remote support tools.
- Experience with JIRA or similar ticketing systems.
- Technology savvy with a desire to continue learning new technology.
- Experience in call handling, issue resolution, and coaching users.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proactive approach with good time management and autonomy.
- Experience working in a motivating team environment.
- Bachelor's Degree in a relevant discipline.
- Familiarity with languages such as HTML/CSS.
- Passion for sports and sports technology.
As a member of the NBCUniversal team, you will have the opportunity to work in a dynamic and fast-paced environment, collaborating with colleagues to deliver exceptional customer service and support.
Our company is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
