Hospitality Operations Supervisor

4 weeks ago


Cardiff, Cardiff, United Kingdom Celtic Manor Resort Full time

JOB TITLE – Front Office Supervisor
DEPARTMENT –
Front Office
RATE OF PAY -
Competitive salary plus benefits
CONTRACT TYPE –
Full Time – Permanent
HOURS OF WORK –
Standard hours per week
SHIFT DETAILS –
5 days out of 7

POSITION SUMMARY
Are you an experienced hospitality professional ready to step into the role of Front Office Supervisor?

CANDIDATE PROFILE ...
We seek a dynamic individual with a proactive approach who can effectively manage the daily operational challenges. Proven people management abilities are crucial, along with the capacity to motivate, organize, and lead a team. Familiarity with property management systems would be advantageous but is not mandatory.
A genuine passion for the hospitality industry and a commitment to delivering exceptional service in a high-expectation environment are essential. Experience in the Rooms Division of the hospitality sector is required, particularly for those who have thrived in a quality-focused, high-volume setting.

KEY RESPONSIBILITIES ...
You will play a vital role in supporting and enforcing departmental standards, ensuring adherence by the Front Office team during your shifts. Your focus will be on providing an unparalleled guest experience from arrival to departure. You will also ensure that training is conducted to meet the Resort's standards and aligns with business needs.

BENEFITS OF WORKING WITH US ...

As a member of the Celtic Collection, you will enjoy a variety of exceptional perks, including lifestyle and retail discounts for you and your family.
Our career development opportunities are tailored to your unique journey. We take pride in supporting you from day one, where you can embark on your personalized in-house training pathway. We are confident that you will find your experience rewarding.

ABOUT US ...
Operated on behalf of the Welsh Rugby Union, our establishment is ideally situated for match days and exploring the vibrant city.
Our luxurious hotel seamlessly blends modern innovation with historical elegance, revitalizing two of the city's iconic buildings.
Dating back to the early 20th Century, the former Post Office and County Court have been transformed into a stunning venue with beautifully restored period features, creating inviting spaces for dining, relaxation, and socializing.
From the welcoming lobby tea lounge to the serene rooftop spa, every detail of this luxury lifestyle experience has been crafted with sophistication.

RECRUITMENT INFORMATION
In the event of a high volume of applications, we reserve the right to close this campaign early.
In accordance with the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Celtic Manor Resort is an equal opportunity employer and welcomes applications from individuals of all ages.



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