Customer Service Supervisor
5 days ago
Job Summary
We are seeking a highly skilled and experienced Front Office Supervisor to join our team at the Celtic Manor Resort. As a Front Office Supervisor, you will be responsible for supporting and implementing department standards, ensuring that they are practiced by the Front of House team throughout your shift.
Key Responsibilities
- Provide exceptional guest service experience for all guests, from arrival to departure.
- Ensure training is conducted to Resort standard and reflects business needs.
- Support and implement department standards, ensuring they are practiced by the Front of House team.
- Lead and motivate the Front of House team to deliver outstanding service.
Requirements
- Experience in the Rooms Division sector of the hospitality industry.
- Knowledge of 'Opera' would be beneficial but not essential.
- Excellent people management skills and ability to lead a team.
- Passion for the hospitality industry and ability to deliver outstanding service.
What We Offer
- A range of incredible perks, including lifestyle and retail discounts for you and your family.
- Career development opportunities and personalized in-house training pathway.
About Us
The Celtic Manor Resort is a luxury lifestyle experience, operated on behalf of the Welsh Rugby Union. We pride ourselves on being part of our guests' and employees' journey every step of the way.
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