Customer Service Supervisor

2 months ago

Cardiff, Cardiff, United Kingdom Outdoor and Cycle Concepts Full time

Job Summary:

We are seeking a highly motivated and experienced Retail Team Lead to join our team at Outdoor and Cycle Concepts. As a Retail Team Lead, you will be responsible for leading a team of retail staff and providing exceptional customer service to our customers.

Key Responsibilities:

  • Lead a team of retail staff and provide guidance and support to ensure excellent customer service.
  • Develop and implement strategies to improve sales and customer engagement.
  • Manage store operations, including inventory management, visual merchandising, and store maintenance.
  • Collaborate with the Store Manager and Assistant Store Manager to achieve business objectives.
  • Provide coaching and development opportunities to team members to improve their skills and performance.
  • Ensure a safe and compliant working environment by adhering to health and safety policies and procedures.
  • Perform key holder duties, including opening and closing the store.

Requirements:

  • Proven experience in a retail leadership role, with a strong track record of delivering excellent customer service.
  • Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Knowledge of retail operations, including inventory management and visual merchandising.
  • Ability to work flexibly, including weekends and bank holidays.

What We Offer:

  • Competitive hourly rate of £12.15 per hour (£9.85 for under 21's).
  • Bonus scheme of up to £750 per annum (in proportion with hours worked).
  • Discounts on our range of products.
  • Up to 33 days holiday (in proportion with hours worked) with the option to purchase additional holiday.
  • Company pension scheme.
  • Access to Perkbox, allowing you to save money all year round.

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